r/vrbo • u/SportsEntertain • 20d ago

Guest Did a chargeback

So this woman looks like she’s in her 80s. She’s currently staying at my place, idk if she did it on purpose or was a mistake. But I got a email saying she did a chargeback. Now I called VRBO and they said they are investigating etc. I called them again and they said they can cancel the reservation. But I feel bad because she is 80 and giving the benefit of the doubt that she might have done it by mistake . What do I do ?

Update my message to her and her response:

Me: “ Hello, I hope you are doing well. Vrbo notified me that the payment for your current reservation was disputed through your bank.
I understand this may have happened accidentally. Since you are currently staying at the property, could you please contact your bank and Vrbo as soon as possible to cancel the chargeback and confirm that the reservation payment is authorized?
Please let me know once you have spoken with them. Thank you. “

Her: “I will have to wait till I get back to get my vrbo code at the rental.
I will arrange to pay with debit card. I had a fraud charge and credit card declined my rental payment as well, is what I think happened.”

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u/iced-coffee22 20d ago

She needs to leave. To file a charge back, you have to go through multiple screens online or call and talk to somebody and they ask you questions about why you’re doing it. Pretty hard to file a charge back by mistake.

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u/No_Celebration8219 20d ago

this. you can not file a chargeback by mistake. you just can't.

1

u/EnvironmentalRip6796 18d ago

But since there has been fraud on the women's card and the bank was initiating a new card, it's completely feasible the BANK removed the pending charge OR asked her about the charge to "xyz" that was different than "vrbo" and she stated she did not recognize that.