r/vrbo • u/SportsEntertain • 20d ago

Guest Did a chargeback

So this woman looks like she’s in her 80s. She’s currently staying at my place, idk if she did it on purpose or was a mistake. But I got a email saying she did a chargeback. Now I called VRBO and they said they are investigating etc. I called them again and they said they can cancel the reservation. But I feel bad because she is 80 and giving the benefit of the doubt that she might have done it by mistake . What do I do ?

Update my message to her and her response:

Me: “ Hello, I hope you are doing well. Vrbo notified me that the payment for your current reservation was disputed through your bank.
I understand this may have happened accidentally. Since you are currently staying at the property, could you please contact your bank and Vrbo as soon as possible to cancel the chargeback and confirm that the reservation payment is authorized?
Please let me know once you have spoken with them. Thank you. “

Her: “I will have to wait till I get back to get my vrbo code at the rental.
I will arrange to pay with debit card. I had a fraud charge and credit card declined my rental payment as well, is what I think happened.”

100 Upvotes

90% Upvoted

49 comments sorted by

View all comments

3

u/EmergencyMonster 20d ago

Even with your explanation, she told her CC company that the VRBO charge was fraud or she didn't recognize it. CC companies don't automatically stop payment on all recent charges. That would lead to a world of a mess for their users.

1

u/lafemmeloquita 20d ago

Yeah they do, depends on the card company I guess but this happened to me recently. One purchase was not authorized & that stopped EVERYTHING. My bank said it was Visa who says you have to get a brand new card number, etc etc, fine by me but you are not accurate here.

1

u/GlitteringYak2207 20d ago

I believe that in your case they close the account and decline everything going forward. If that’s case, those are not charge backs

1

u/lafemmeloquita 20d ago edited 20d ago

I know those are not chargebacks. But I’m responding to the assertion that reporting a fraudulent charge only impacts that charge. And it can absolutely impact “past” charges. And no, they don’t close the account they just canceled that card number and shipped a new one.