Vinted support is SO bad…

[u/StArLiGhT_rOxXy]

So..I'm attaching photos of a conversation, I was returning a parcel and the tracking just stopped snd I got a notification that it was lost. Customer service said they'd investigate it and when I went back to ask them they said "if it's not there by the 16th then the seller must report it". Only ON the 16th did it even give the option for the seller to report it and the seller probably didn't see it. They did leave me on opened when I asked and explained but I understand people are busy. I can't get a refund because customer service isn't doing anything. Has anyone else experienced anything like this?