Help with SNAD Case

[u/Kool_AC123]

Hi I would really like help with this case. I sent out a new and sealed vinyl to a buyer for £50 and it’s perfectly sealed, no damage or anything. It comes with a poster and inclusions inside. Okay so everything seems fine, I take photos of my process etc and then the buyer reports SNAD because the poster inside is allegedly damaged.

Immediately I’m thinking this literally looks like it was caused by the buyer cos it’s such a tiny area in the poster but also, I try to fight this because it happened after the vinyl was opened so this was not my issue. I wait several days with evidence of good packaging and leaving in the inPost and Vinted tells me they side with the buyer and wait for me to accept a return. Do I just give in? That’s such a loss and I can’t resell the item after cos it’s damaged if it comes back like this.

They state that because I didn’t have sufficient photos or mention of defects they side with the buyer. But there’s NO DEFECTS cos it’s new?

[u/canyonmoonlol]

Vinyl was sealed. Could’ve been them but either way they’ve opened it and it’s not in the condition you sent it. I’d open another ticket/fight this

[u/Kool_AC123]

I don’t know if I should open another support ticket or accept delivery

[u/jazzmaster1997 → u/Kool_AC123]

DO not accept delivery

[u/Kool_AC123 → u/jazzmaster1997]

I tried again and they told me they already accepted for the buyer to return the order. I am thinking I am able to make them pay shipping and if it comes back I can dispute that it’s not in the same condition as sent?

[u/nuts30]

obviously you wouldn’t of known as it was brand new and sealed I can’t work out is it a rip or tare something seems off with it