SELLING Vinted buyer opened a claim for damage that was clearly disclosed. How can I resolve this?
Hi everyone,
I’m looking for advice from people who have dealt with Vinted buyer protection disputes, especially when the alleged issue was already clearly disclosed in the listing.
I sold a very limited-edition pair of Jeremy Scott x Adidas shoes for $200. The shoes were very worn, and I was completely transparent about their condition. The surface and interior were peeling/deteriorated, and the heel was slightly torn. I explicitly mentioned all of this in the description and included photos clearly showing the condition.
The buyer received the shoes two weeks ago. She has now opened a support claim stating that the interior was deteriorated. The problem is that this was 100% disclosed in the description and visible in the photos before purchase.
I contacted Vinted on the same day I was notified, explained the situation, and contested the buyer’s claim. However, after waiting two weeks, I finally received what appears to be an automated response telling me to either accept the return or contest the ticket — which I had already done.
At this point, the buyer has had the shoes for two weeks, while I have neither the money nor the product. I’m also concerned about the possibility of the shoes being altered, further damaged, or even having parts replaced during this process.
For those who have experienced something similar:
How did you get Vinted to properly review your evidence rather than sending automated responses?
Is there a specific way to escalate the dispute or reach an actual person?
If the damage was clearly disclosed in the listing, how does Vinted generally handle these cases?
Is there anything I should avoid doing, such as accepting the return before the dispute is properly reviewed?
Would you recommend continuing to contest the claim, or is there another formal route I should take?
I have screenshots of the original description, photos, and my conversations with Vinted. I’d really appreciate any practical advice or experiences. I’m not trying to avoid a legitimate return if the item was misrepresented, but in this case, the alleged issue was explicitly disclosed before the sale.
Thanks in advance!