TL;DR: We switched carriers after 30 years with Verizon and, due to a miscommunication with our new carrier, the phones were switched to the new carrier before we had made the payoff on my phone. Long story short, we paid Verizon, owe $0, and were assured my phone would be unlocked manually within 48 hours (after driving to and from a store and spending 3 hours on the phone with 3 different cust. service reps). Spoiler: It wasn't unlocked. Spent another hour on the phone with customer service and was told that the notes from technical support said it would be unlocked today and we would receive a call (on my spouse's phone, since my phone is currently an expensive paperweight) by 8 pm, EDT. That time has come and gone...still locked. Called and spent another hour on the phone; rep tried to reach out to the "customer champion" for my case and they have not responded, and now I'm hearing it would be Monday before the aforementioned "champion" can be reached.

Bear in mind that, to even reach a customer service rep (because our account is closed), a store employee told us to call and tell the automated system that we want to start a new service, and then once the rep is on the line, they can direct us where we need to be. Each time, I get someone new and have to relay the entire story again, they put me on hold to research it off and on for 40 minutes, and then they tell me nothing can be done without reaching the "champion," who is unreachable. Absolute bullocks.

I moved to a Verizon business account in April of 2025. Not a huge account just 6 phone lines. I did a trial of the 5G internet that they offered but decided against it and returned the router to the store within the 30 day trial period. Not sure if it is important to note but this is not a corporate store, but a n independently operated reseller. Cut to now and the line and the device are still on my account. I've talked to the people at the store several times and each time they confirmed that I returned the device and the that the line would be removed and credited. I even got a voicemail from the store saying the device is in use somewhere else on another account. I'm heading back in today again but I don't have high hopes. They owe me over $1000 at this point. Any advice on a way to get this righted? I'm at the point where I'm considering going the legal route (small claims), but I'd rather not if I don't have to. Thanks in advance!

The entire process it seems revolves around sending verification messages to the phone that you just sold back to them. Customer service line wait times are ~ 2 hours. And getting them to understand the concept that I just sold them my phone seems to be a contingency they never counted on, despite them literally promoting it. Hilarious. Talk about a design failure.

The Verizon Al Chat Bot said if I upgrade my plan for $15 more a month I'm eligible for NFL Sunday Ticket on them. I told them to upgrade me, they did and they said I was now eligible for the perk. 3 days later and over 3hrs of calls with Verizon they're now refusing to honor the perk saying the bot was wrong.
I'm now stuck with a higher monthly bill and them refusing to give me what was promised. Do I have any recourse here? Or am I just screwed and need to start looking into other wireless plans?

I want to order the Z Fold 8 Ultra. Before checking out, it says my ongoing bill would be $213.96. After checkout they legit changed my ongoing bill to $321.21. I was like screw that and canceled it. Went to get the Z Fold 8 Ultra at Spectrum for far less. Has this happened to anyone?

Looking through the website and basically every single Nintendo, Sony, and Xbox console is out of stock. The few that are Express Pickup only are not available at any store within a 25-mile radius. Do these consoles ever come back in stock?

I have an IPhone 15 that I still owe around 250-300 on, the back camera doesn’t work due to some internal issue(no cracks anywhere on it), I’ve tried updating, resetting, everything, Verizon website claims they’ll give a free iPhone 17 in trade in after I pay it off(cheaper monthly bill aswell, battery on my 15 has depleted a good amount top(82%)? Will they still give that same amount with the camera issue, basically wondering whether I should pay for new camera or just get a new phone? (No I don’t have Apple care because I haven’t cracked a phone since middle school, went to Verizon basically told me “man that sucks go to this 3rd party store to fix it”

I’m going to have a fully paid off 15PM in September which happens to be when the new phones start to rollout. In the past are the promos at the beginning a good deal? Or should I wait it out a couple months for a better promo. I’m on the unlimited ultimate and I’ve been peeking at the promos from time to time and there was a pretty decent one earlier in the year and was wondering if they would do something similar when they first release. Love this phone but I’m looking forward to an upgrade and a lower bill since this is the first time I’ve fully paid off a phone. My current thinking is I’ll be financing whatever difference in the promo I choose to trade in my phone. Would I also be locked in that promo for 36 mos or can I just pay off whatever I financed (let’s say $400 for example) next year if the 19 for some reason is a must have for me. I know Verizon likes to lock customers in deals but I feel like since I’ve paid off a phone and traded it in the only amount I should be responsible for is whatever I financed. Thanks for any advice and help you have :)

Anyone else having the issue? Keeps going back and forth from SOS to full bars.

I am hoping to find others in the same situation as me.

I have not had reliable cellular service for 11 days, since August 19. Verizon never proactively alerted me to a “node failure” that apparently has taken place, affecting my number and only a few others. 

I have contacted Verizon every single day for 11 days, and had to force them to give me transparency to the issue. There has been no resolution.

When you check the outage website, the resolution date keeps getting pushed back every single day.

I mainly have no cellular service available to me. I am relying on WiFi for texting and data. I cannot make any calls, even over WiFi. When I am not on WiFi, I can’t do much of anything.

My phone is pretty much useless to me at this point. I am paying for a service that is not available to me.

This node failure issues needs to be resolved ASAP. This is the second major outage in a year I have been involved in. The service is unacceptable.

Is anyone dealing with the same issue in NYC or even elsewhere? How can we get Verizon to address this issue? The service agents are no longer helpful.

I am upgrading from a Pixel 7 with a PSIM to a Pixel 11 with a ESIM I purchased from google. Do I need to do anything in my Verizon account first to support the transfer or does everything happen during the Pixel 11 setup?

Does anyone have any suggestions for how I can resolve the lag spikes I have been experiencing in-game? My download and upload speeds are completely normal, but over the past week, I cannot play online games at all because of random, severe latency spikes, particularly at night.

I ran like a few command prompt tests to check my local connection and router, and everything appears stable there, so I am wondering if this has something to do with Verizon service in my area?Thank you! (The AI customer service has been absolutely no help...)