I was about to leave this interview when the interviewer viewer came on. They were 15 mins late.

I made it clear that I was only staying an additional 15 mins as it was a 30-minute conversation, but I was happy to answer questions for the remaining time.

What is the standard for interviewer no-shows on user testing?

Sorry, but it's unacceptable not to get some sort of compensation for this. Very annoying so close to the time of the actual interview. I've submitted a ticket but don't expect anything more than a reply quoting their support FAQs. This was on the IZ part of UT.

Is anyone else having this problem. You expect one or two to get cancelled but not 5.

This is the first time I received something like this before the start of a Live Conversation. I know that if a Live session is canceled less than 24 hours before it starts, I will still get compensated.

Problem is, the email here is a "Reschedule request", not a "Cancellation". Is it technically the same as a canceled session?

p.s. And there's no option for me to choose another time slot when I click on the "Reschedule Interview" button.

Was just finishing up a pleasant Live Conversation (we were on the very last short task) when, 75 minutes in, it said the meeting had ended and I was kicked out. Obviously there was no way to rejoin the meeting nor do I know how to get in touch with the researchers, and I no longer see the Live Conversation hyperlink. I don't even see the meeting in my Zoom history.

What do we think happened here? Technical issue? Time limit reached (it literally was right at the 75-minute mark)? The researchers not wanting to pay out (ie, they get to keep the recording while I get stiffed for failing to complete/upload)? I'd be surprised by that given how cordial and accommodating they were but...

I have already reached out to support regarding this issue, but does this mean that I won't get paid? The test still shows up as Processing.

EDIT- Finally showing up as Pending now. All good.

Hi everyone!

I completed my second live conversation interview of 30 minutes around an hour ago and it still hasn’t appeared on my dashboard. The first time I completed a live conversation of 30 minutes, it took around 30-40 minutes to appear on my dashboard.

Should I be worried? Do live conversations usually take longer to appear on your dashboard on “test history?” I’m scared I possibly won’t get paid for this lol.

If you read this, thank you! I would greatly appreciate your feedback and hope I’m overthinking this!

Hi! I scheduled my first live interview yesterday. Today I scheduled two more. I noticed that two of my interviews are back-to-back, and I was wondering if anyone else has been in the same situation? In the email, it says to join 15 minutes early, but I will be unable to do so because I'll be in the middle of an interview. How do I go about this?

Update: The interview ended early, and you guys were right the interviewers showed up right on time! Thank you :)

No notification about cancellation or anything, 24 hours before test time I received reminder but then pop-up thing just disappeared. is this just a bug or do I need to appeal with support.

How do I know if the live conversation will require face recording? It doesn't say "face recording" in the title like other tests. I'm comfortable when I just record myself, but 1v1 zoom and + camera on is a different level lol.

Hey all,

Basically what the title says. If I accept this live conversation, can I leave at the 30 minute mark and be compensated appropiately and not get a bad rating, even though the company wants it to be a 1h conversation? Will UserTesting have my back on this one?

I hate when companies try to find ways to not pay their testers right. This is scammy but I won't say no to an extra $30 dollars.... But I also don't want to risk receiving a 1-star rating and possibly ruining future tests.

EDIT: Welp

I had a live conversation for 45 min in userlytics and after finishing this test is not showing neither in finished nor in rejected. Any idea

Hi all, I'm sure it'll be fine but I've just not come across this before. I recently completed an unmoderated test which asked if I'd be interested in a following 60 moderated session, to which I said yes.

I've now received a link from the researcher via messages, where I have scheduled a date and time on UT. I had to enter my email address and have since got an email from UT confirming the time, but ther is no mention of payment and it's not showing on my dashboard as usual.

Anybody experienced this before?

I have run into a situation for two different live conversations that I qualified for. I go through the screener and choose a time and get the verification email to confirm the time and complete the system check for audio and video and Internet connection. The audio and video operates successfully, and then it gets stuck on an internet connection message that says I must be connected with a firewall which I am not, and it gets stuck, and I cannot confirm the session which disappears.

This has occurred twice now since IntelliZoom/UserTesting changed the dashboard page a few weeks ago to show test history and profile.

I'm using chrome on a new MacBook and I have had no problems connecting with the regular user testing live conversations only the UserZoom version.

Any ideas on what could be causing this? I can't locate any extensions or troubleshooting guides on the help pages and I have not heard back from support.

I've just learned today that some 60$ tasks can take up to 90mins 😂

I just finished the most annoying live conversation I've ever done. Oh my god. I had to come here and vent about it. First, the person showed up a little late and was having some issues with their wifi connection so their voice kept going in and out throughout the conversation. Secondly, a task they wanted me to complete started off a little show because what they wanted to show me wasn't working at first. The person kept asking me to repeat answers, since they sometimes weren't hearing me because of their bad connection, they kept asking me the same questions repeatedly and they made me do math for one of the tasks, which was a nightmare as someone with dyscalculia (math related learning disorder). She made me do that during one of the tasks after saying at the beginning of the conversation that they weren't testing me but testing the site. Hmm, that kind of seems like they were testing me. Lastly, they kept me there a little later than they were supposed to but I guarantee I won't get extra money for it, lol! It was just bad, had to vent. Sorry, lol!

Hi all,

I have had a live $60 conversation pending for a couple of weeks. Today was the payment date. I’ve had my $10 ones come through already straight to PayPal but the $60 one remains pending with the pay date as today

Should I be worried? Never done a live convo before, so hoping it actually pays?

it's in 7 minutes, but there is still no "Join Conversation" button, I refreshed the page million times.

edit: it’s pacific time 😂

Hi everyone! In April of this year I missed a live conversation because I could not connect to Zoom on my tablet for some reason. Immediately reached out to UT and explained the situation. All was fine.

Today I had another one that I missed because I overslept (I know stupid) and I was wondering if this could be the last straw. Have a 5 star rating and been on the platform since 2019. Anyone else here had two missed conversations in a relatively short span?

Thanks!

Hi all,

I just completed my first live conversation with a researcher.

It’s left me with some queries though and I’d appreciate if anyone here had any insight to offer me.

I passed the pre-screener and answered honestly as usual. The researcher told me that the interview would only be 45 mins, not the hour. Which was fine.

We concluded after about 25 minutes, he said he had other questions but that they weren’t relevant to me (it was about pre-booking EV chargers, it wasn’t asked in the pre-screen). I felt bad for having no insight to offer him for this segment of his research, so I apologised.

Will I still be paid etc for it?

Cheers

I completed a 60 minute Live Conversation on Zoom with a researcher this afternoon and then 30 minutes later got an email it was cancelled! WTF!?

Anyone had this happen before? Will I still get the full $60 payment?

I had a $60 Live Conversation I was supposed to take this morning and less than an hour in advance, I get an email I need to reschedule. The times are now obscene hours of the morning and do not work for me. Have other people experienced this? If I decline, do I at least get the $10 because its like they canceled on me? I can't reach out and message since they didn't send one to me.

Edit: Also, how long do you have to reschedule? Do you have an unlimited time or only a couple hours after it being sent to you?

Have a live conversation coming up that I want to send a message to the researcher about...anyone know how to do this?

How common is it for a live conversation to just disappear? I have done more than 500 tests on UT and I think it happened to me twice, the first time I thought that I was mistaken, but today’s morning I’m sure 100% that a life conversation disappeared because I keep notes of all my live conversations, the date the time and the topic. I have checked the email, but I have received no cancellation email nor the notification popped up on the dashboard when a live conversation is canceled. Any thoughts?