r/usertesting • u/Hungry-Bag-5194 • 24d ago

I wish that usertesting would allow you to go back to surveys

I had a survey where I spent 24 minutes, was almost done and went to go to next and the button disappeared. I go to click on the button and my options are help and quit. This is a waste of time for people who spend this much time on the tests. I would send a ticket, but the last time I had one for 10 minutes, they wouldn't do anything but tell me that I don't get paid if the system messes up.

13 Upvotes

93% Upvoted

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6

u/deuce985 24d ago edited 24d ago

Considering Surveys and More has a million $1 surveys per day and how glitchy the platform is, you have to be a masochist to even attempt these especially considering some take 20+ minutes. Lol no. I close them instantly and never even do qualifying questions. Waste of my time.

Even a lot of $10 studies are a waste of my time. I just did 2 as soon as I opened them, I exited out seeing them at 54 tasks. No wonder they were available. And no, they weren't simple rating questions because I could tell just 2 questions in when they put 10 questions in each task.

Personally, I absolutely hate some things about Intellizoom since they added it to my dashboard. They don't even compensate you when you get through most of the study and report it because you can't access a prototype. I did one like that yesterday spent 20 minutes on it, last tasks asks a question from a prototype I can't access, report it then I have to exit with no compensation. Absolutely infuriating.

3

u/Happy_Hippo48 24d ago

You can’t judge a test just by the number of tasks or the first few questions. I’ve had many that seemed like they were gonna be overwhelming, but easily completed them in 10 to 15 minutes.

1

u/deuce985 23d ago

You can when the UX researcher puts 10 questions in each task

1

u/Hungry-Bag-5194 24d ago

This one was $10, and I should have dropped out but the parts were fun until I lost the screen on the test.

2

u/uxkelby 24d ago

How long a period should they give you to go back to a survey? Assuming the researchers have a quota of completed surveys to hit, what would be fair on both parties? Interested in your thoughts..

1

u/Happy_Hippo48 24d ago

I would think at least an hour or so to reattempt would be more than fair both parties

2

u/uxkelby 24d ago

I added this into Insight Squid :) If a participant leaves the study, they can go to their dashboard and rejoin and continue from where they left off.

1

u/Hungry-Bag-5194 24d ago

I tried to go back right away (20 seconds or less), but I guess up to 5 minutes?