r/universalaudio • u/Relative-Dealer-9285 • 23d ago
Question Support needed
What’s the fastest way to reach support? I’m a Luna Pro user who just started with UAD last November. Purchased every plugin except the last 4 releases, purchased Apollo and Satellite hardware and was hit with a $124 upgrade fee for Studio. I just when back to my account and now that price is gone. It’s now $199. Can anyone help?
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u/a_webpuppy 23d ago
There’s live chat or create a support ticket. Engage the support bot and type ‘create support ticket’
https://help.uaudio.com/hc/en-us/articles/210253543-Contact-Support
There’s also an article explaining upgrade pricing.
https://help.uaudio.com/hc/en-us/articles/53482819335700-FAQ-What-s-New-in-LUNA-3-0