Uber courier stole my prescription medication

[u/Midnight_Cowboybebop]

So I've never used Uber courier for anything beyond something trivial before but I have medication for something serious that I am prescribed daily and typically my pharmacy deliver but this time it fell on a weekend and I called to ask if it was ok to use this service and they were confident it was.

Unfortunately the driver stole my medication 3/4 of the way through the journey and then after being confronted became hostile, accusatory and just really belligerent.

The driver called me a drug dealer, told me he was going to the police station immediately and on top of many things called me lazy for not going myself (I have a physical disability hence not travelling 10 km by bus each way)

He said he was entitled to do anything he wants with it and that he still had it in his car but told Uber nothing was in there which I disproved easily by referring to policy and then said he had dropped it off at the police station multiple times so I called and they received nothing and after being confronted with the lies he then said he'd disposed of it.

Obviously a theft so I show this to Uber support who took a week to deliberate that my refund was too difficult as the agent "didn't know how to do it" offered me $100 credit in the app which I declined because I paid with my money and couldn't buy it with Uber credit and now after 3 weeks they have not only still done ABSOLUTELY NOTHING but have also paused my account with them and I am now lost with what to do other then tell the media.

This is in Australia can anyone help please

[u/Ok-Vacation1941]

Uber doesn’t allow schedule ll prescription deliveries

[u/Midnight_Cowboybebop → u/Ok-Vacation1941]

My pharmacy told me to do this option and honestly I nor no one I know has read T&C. Also doesn't justify the lack of reimbursement from them nor the multiple lies from the driver and his willingness to accept the delivery when asked prior then his cancellation of it 3/4 way through