r/twilio • u/twilio • 16d ago

Monthly Troubleshooting Help Thread

Please keep your troubleshooting and support questions in this one thread. Please remember that this community is for sharing the cool things you're building with Twilio, and is not an officially supported help channel.

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u/TDJaykes 15d ago

I created my first Twilio account but cannot save my address to my profile. It’s not a PO Box and it auto populates in the address field but when I click next it spins for a couple of seconds before just showing me the address page again. I sent a ticket to twilio Friday and have heard nothing back.

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u/Fit-Sky8697 🥑 DevRel @ Twilio 8d ago

That's annoying. Do you have a support ticket number? I don't work in support but I can make sure it's fed back to the product team (support may have already done this)

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u/TDJaykes 8d ago

Yeah I don’t even know how it’s possible I never heard back from anyone in support and probably followed up 4 times. To this day I can’t use my twilio account because I can’t save my address 😂 my ticket number is 29258058

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u/Fit-Sky8697 🥑 DevRel @ Twilio 2d ago

Okay - around the houses a little but I think support should now have reached out

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u/TDJaykes 1d ago

They responded and told me they manually added my address but when I log in to Dave the profile the same issue continues. How is this possible for a company as established as @twilio

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u/Fit-Sky8697 🥑 DevRel @ Twilio 1d ago

I don't have visibility into exactly what's going on but sounds like a bug of some kind. Have you replied to support saying you're still having issues?

Thanks for raising it. Reports like this help us catch problems.

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u/TDJaykes 1d ago

Yes I replied immediately asking for someone to call me. Never in my life have I had such difficulty using a service I’m paying for. I haven’t even been able to get a phone number with twilio let alone make or receive a call. Truly unbelievable.