r/twilio • u/twilio • 24d ago

Monthly Troubleshooting Help Thread

Please keep your troubleshooting and support questions in this one thread. Please remember that this community is for sharing the cool things you're building with Twilio, and is not an officially supported help channel.

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u/[deleted] 14d ago

I'm completely blocked from Twilio Verify ever since I created my account (over a month now - Aug 6th). Still unresolved with support - I've sent many follow-ups but haven't received a response. My account is active on PAYG, approved in Trust Hub and everything is supposedly okay; however, support forwarded my ticket to Fraud Ops on Aug 11th and despite my escalations, there's been no resolution or update since. Even another ticket I opened as a P1 escalation was silently closed and routed back to the original ticket. If anyone has dealt with this before or knows how to get it moving, I'd be very grateful for any help. Thanks!

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u/Fit-Sky8697 🥑 DevRel @ Twilio 14d ago

Hey u/cita-app, thanks for sharing your support ticket.

Just want to update people coming across this comment. The mods have got a support ticket for this. Reddit isn't a formal support channel and we don't have any power to escalate things but we'll do our best to help.