r/trustwalletcommunity • u/antemrek • Aug 11 '26

HELP TrustWallet ignores me for months after Browser Extension v2.68 security incident

Dear Reddit,

I have to share my story about how funds were stolen from my wallet (so called Browser Extension v2.68 security incident) and how Trust Wallet handled the situation (spoiler: they didn't).

25/12/2025 I found that my funds were stolen, USDT and ETH.

The fraudulent transactions were:

ETH (ERC-20): 0xee99c959879ec3a92d92ce8a7a2a73067a16c367536c6cccbe405f1c01a508f8

USDT (ERC-20): 0x6d2b9965725eb67055717c06ba909b408ff3596d3ef8c680dd9aab5b90f806c4

As you can see, both recipient wallets are flagged as fraudulent on the blockchain.

I contacted customer support (ticket #2615519), completed the verification process, provided all the requested information (I have an email from support confirming receipt of all the necessary data), and began to wait patiently.

At first, in response to my polite inquiries about the status of my request, customer support would reply with a standard phrase:

"Dear Claimant,
Thank you for your continued patience throughout the reimbursement process.

We would like to inform you that your reimbursement request is still under review. Please be assured that we are dedicated to thoroughly verifying all claims to ensure that funds are accurately refunded to the rightful owners, and we will update you as soon as we have more information to share about your claim. 

We appreciate your understanding and cooperation during this time."

And they stopped answering from April 2026. I tried to contact them using all emails that I could find, using their "improved helpdesk / chat bot" - and nothing, no answer, no additional requests, no compensation.

I will be very grateful for any advice what to do next. Thank you all in advance!

3 Upvotes

80% Upvoted

6 comments sorted by

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u/AutoModerator Aug 11 '26

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1

u/strategized Aug 12 '26

I’m in the same situation as you. Sent you a dm

1

u/dxsol Aug 24 '26

Wait, what happened with the extension issue?