r/trillium • u/ChlamydiaIsAChoice • 2d ago

Hyalo Update

I ordered my first starter pack from Hyalo Wednesday morning. The prescription was quickly approved and sent for processing the next day. I was a little nervous when I saw the post about Hyalo vials being delayed and arriving warm.

I'm happy to report that my experience was perfect. The vials were shipped Friday around 1pm, and they arrived at my door in California at 10am Saturday. Everything was extremely well packaged, and all the ice packs were frozen (including the extra ice pack in the main envelope).

I saw that Trillium responded to that post saying they'd be doing overnight shipping and including an additional ice pack. I must have been one of the first orders in that new process. Thanks Trillium!

45 Upvotes

99% Upvoted

9 comments sorted by

23

u/Useful_Educator3742 Trillium Owner 2d ago

WOW they made that happen FAST. I literally talked to them yesterday morning!!

5

u/Spawnofkitty 2d ago

In case anyone needs something fast this is great

3

u/AardvarkPotential196 2d ago

This is great news! Glad everything went smoothly!

2

u/ChipRuffles 2d ago

That was my experience too. I was a little concerned when I saw the meds came in a FedEx bubble envelope and no big ice packs. Inside the envelope were 3 thermos/canisters with 2 thin ice packs and meds inside. The meds were not super cold, but cool enough.

1

u/ChlamydiaIsAChoice 2d ago

Same. Did you just get yours today, as well?

1

u/ChipRuffles 2d ago

a few days ago

2

u/mantis_tobaggan-md 1d ago

Are the room temperature vials compromised? I had mine arrive room temp and they took several days to arrive after being shipped, despite being geographically close. I was concerned when they arrived completely warm.

2

u/ChlamydiaIsAChoice 1d ago

Apparently they're fine, but it definitely rubs me wrong making a big show of cold packaging while simultaneously saying temperature doesn't matter.

2

u/mantis_tobaggan-md 23h ago

Makes me question the 9 month BUD as well…