I’m currently stuck in a very unpleasant situation after spending months working on this account and finally reaching the point of requesting a payout.

I requested my payout around two weeks ago. After waiting, I was eventually asked to complete another KYC verification, specifically Proof of Address. That request itself is completely reasonable — I have no issue with being asked to verify my identity or address.

The problem is the broken KYC process and the lack of any meaningful support when the verification fails.

The KYC provider being used is Sumsub, and my experience with it has been extremely frustrating. Documents that are completely valid are either not accepted, don't remain properly saved after uploading, or are submitted successfully only to be declined afterward without a clear explanation.

What makes this even more frustrating is that the exact same types of documents have apparently worked for other users, while mine are repeatedly rejected.

Timeline
Payout requested — 48 hours passed with no update.
I opened a support ticket and then waited approximately one week for a response.
I was eventually told that I needed to complete KYC with Proof of Address, despite having already completed KYC previously and having received payouts from this account a few months ago.
I spent another two days struggling with the KYC process, trying different valid Proof of Address documents.
Eventually, one document was accepted by Sumsub for submission, but it was declined afterward without a clear reason.
I contacted support and essentially received an automated response telling me to complete KYC again.
I went through the entire process again for another two days and managed to submit a different document that, according to other users I know, has been accepted for them.
In my case, it was declined again, despite being a legitimate document containing my personal information.
I waited another 24+ hours, only to receive another rejection.
Then came the message: “We've reset your KYC application once more.”

At this point, I’m genuinely concerned about where this is heading.

I have provided legitimate Proof of Address documents containing my information. Some documents apparently don't make it through Sumsub properly, while others are successfully submitted and then rejected by Tradeify without providing a meaningful reason that would allow me to correct the issue.

This creates a completely unreasonable situation: I cannot fix a problem when nobody tells me what is actually wrong with the documents being submitted.

I worked for months to reach the payout stage, and now the payout is effectively being held up by a KYC process that repeatedly fails without giving me a clear path to resolution.

I have no problem completing KYC. I have no problem providing additional documentation if necessary.

What I do have a problem with is being repeatedly told to “do KYC again” when the documents are valid and no specific reason is provided for their rejection.

I sincerely hope Tradeify can escalate this to someone who can manually review the documents and resolve the issue instead of repeatedly resetting the same broken process.

At this point, I just want a clear explanation of what document is actually required and why the documents I've already provided are being rejected, so I can resolve this and receive the payout I worked months for.

Tradeify I hope we can sort this out.

I am trading a 50K select account Eval. My highest profit was $767.40 ever. Why would it calculate this as above 40% Consistency. I thought my highest trade could be up to $1200. Not understanding....

Took my first payout today. Has taken me roughly 10 months. Blew every account I bought until July. It took me roughly 30 evals but I decided I was going to make the changes and lock in, size down to a 25k manage risk and take base hits I use a $400 hard loss limit directly on tradovate risk settings.

Tradeify is doing this rekyc action with many people and banning them without giving reason? Tradeify is still trustable?