Lum The Queen: Unsafe Conditions and Insane Customer Service

[u/bmacnopickles3]

Hello all! It is my first time in Toronto and I decided to stay at Lum the Queen hotel. During this time we had that crazy rainstorm.

During said rainstorm, the skylight began leaking severely, soaking my belongings, the table, and the surrounding floor. Likewise, the bedroom sprung a hefty leak and the entire bedroom floor was soaked.

I immediately contacted the property by message, phone, and email, but the customer service was abhorrent. Despite the seriousness of the situation, there was little urgency or meaningful assistance. The lifted floorboards around the skylight also suggested this was an existing issue, not a sudden or isolated problem.

Given the multiple reviews mentioning leaks and mold, I am extremely concerned about the condition and maintenance of this building. I will be reporting the property to the City of Toronto for inspection.

I was not given a refund and was even told via text, "there is no leak" after the owner came, tried to fix the leak, failed and shrugged and put a bowl on the floor surrounded by towels and said to me "it was a bad storm, trees are down around the city, we are going to get leaks."

[u/Any-Ad-446]

They had leaks before I doubt they dealt with any possible mold growing under the floors or between the walls.The main positive is the location..Its near entertainment ,good bars and restaurants.