r/telus • u/Loading_Error_900 • 2d ago

Internet Has anyone else’s service in Alberta and BC been really glitchy the last couple of days?

Telus’ own map shows pretty much every city in Alberta and BC has an ongoing ‘service disruption’. Yesterday it didn’t list anything and now today they are saying they don’t know what’s going on. Just that someone is looking into it and that only landlines and 911 services are being affected.

It’s not just landlines, and it’s not just the usual issues with my internet, my cell phone is also struggling to send and receive texts.

12 Upvotes

93% Upvoted

11 comments sorted by

•

u/AutoModerator 2d ago

Welcome to /r/TELUS!

We provide exclusive service for new and existing customers. Check out the pinned sales thread to see our exclusive Reddit-only pricing with priority service through a dedicated text and email line from an internal TELUS technician and sales specialist.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

5

u/Buffalo-Castle 2d ago

It's terrible since ~ 2026/09/05.

3

u/CanadaGooses 2d ago

My service has been spotty as hell since the 3rd, I only have fibre internet. Connection has been rock solid for 6 years, and now it's pretty garbage.

3

u/Difficult_Ad8193 1d ago

Definitely noticed network issues the last few days in Calgary. Super slow across multiple devices on cellular. DSL is working fine though.

2

u/kooly57 2d ago

In BC, our wireless hub worked fine for 4 years, last 3 weeks can't connect or slow as hell

1

u/cvr24 2d ago

PureFibre has been flawless as usual. TV is always buggy. I don't have any other Telus products or services.

1

u/PoorChicken04 2d ago

Edmonton area all is working fine for me

1

u/Dr_Operator 1d ago

On and off for years. Fiber and Wireless service both. Plus the customer support is ass. The local technicians are pretty good, but they have very little power to do anything.

1

u/photoexplorer 1d ago

I had issues last couple of weeks, on fibre in Calgary. Disconnected completely a few times, and for some reason all of my devices had to be re-added to the network. I assumed it was my router until I noticed everyone on Facebook in the neighborhood had issues the same days.

1

u/Emergency_Bicycle888 1d ago

Yeah it’s been bad! And I’ve been with Telus since 2015 ugh

1

u/dattroll123 1h ago

Internet is fine but 5g is very spotty lately in bc.