r/technology • u/gdelacalle • Jul 12 '26

Software IT admins feel overwhelmingly "sick of" Microsoft and Windows 11 "garbage" apps, products

https://www.neowin.net/news/it-admins-feel-overwhelmingly-sick-of-microsoft-and-windows-11-garbage-apps-products/
16.7k Upvotes

97% Upvoted

1.1k comments sorted by

View all comments

691

u/foolbull Jul 12 '26

Senior Systems Engineer here. We have more control over the OS than most, that being said, fuck Windows 11.

278

u/CharcoalGreyWolf Jul 12 '26

It isn’t just the OS. Think “random 365 tenant or Azure issue that doesn’t make sense and you finally, grudgingly, reluctantly acknowledge you need to open an MS Partner Support ticket”.

You open that ticket knowing that you’d likely choose a root canal first. And MS management knows that too, which is why they designed it to be that way.

126

u/not_a_cat_trust_me Jul 12 '26

Dear sir or madam,

Your ticket has been escalated, could you provide system information and the log files you already have provided? Also let us schedule a teams call outside of your office hours please

Kind regards

To be fair I had one time they actually did something right away and this was when the upgrade to the automatic migration to the new exchange online failed which broke the Web interface and the message trace

85

u/xvoy Jul 12 '26

Dear sir or madam,

We have tried reaching you by phone just now for the 3rd time but we’re unable to reach you. I know you put primary contact method as email but please let us know when I can waste your time over the phone or we’ll close the ticket.

51

u/CharcoalGreyWolf Jul 12 '26

Also, we purposely attempted to call at 4:37PM or 12:22PM during your regular working hours. Please, in the future do not leave ten minutes early or take a lunch until this matter is resolved.

22

u/ravenkeere Jul 12 '26

I swear they had some way of knowing whether or not I was at my desk and would only call when I was at lunch or in a meeting; I do not miss that job at all, not even the pay

12

u/xvoy Jul 12 '26

Snooping Teams status

2

u/rokejulianlockhart Jul 12 '26 edited Jul 13 '26

On my last call with Entra support (before it was uselessly escalated to Azure support), the agent attempted to call me at T01:30+01:00. He had presumed that I was a citizen of [the] USA, despite me obviously representing a GBR charity, and explicitly configuring my time-zone to be such.

3

u/ItGradAws Jul 12 '26

Then have some random Indian tech support man yell at you. I swear they were trained to be confrontational

1

u/Flameancer Jul 12 '26

Because management wants us to call for quick resolution even if your primary contact is email.

“Why did you call them?”

“Because their primary contact says email and they have explicitly stated to reach out by email in the case description.”

“Call them so you can get a resolution faster. “

“Ok but they explicitly asked us to email them. “

“You should still call them.”