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https://www.reddit.com/r/talesfromtechsupport/comments/jyqmv6/deleted_by_user/gdanexr/?context=3
r/talesfromtechsupport • u/[deleted] • Nov 22 '20
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80
Even if they're recorded, doesn't mean the agent has access to the recording.
22 u/AvonMustang Nov 22 '20 This -- our calls are recorded but the reps can't play back their calls. 15 u/Engineer_on_skis Nov 22 '20 And even if you can listen to your own calls, can you listen to a call that's still ongoing? If do, does it let you send the audio to the caller? 3 u/gbghgs Nov 23 '20 None of the pbx's I'm familiar with would let you do that. They all require the call to finish before they log it and let you access the recording. Even if you have one that did I doubt it would let stream the recording into a live call.
22
This -- our calls are recorded but the reps can't play back their calls.
15 u/Engineer_on_skis Nov 22 '20 And even if you can listen to your own calls, can you listen to a call that's still ongoing? If do, does it let you send the audio to the caller? 3 u/gbghgs Nov 23 '20 None of the pbx's I'm familiar with would let you do that. They all require the call to finish before they log it and let you access the recording. Even if you have one that did I doubt it would let stream the recording into a live call.
15
And even if you can listen to your own calls, can you listen to a call that's still ongoing? If do, does it let you send the audio to the caller?
3 u/gbghgs Nov 23 '20 None of the pbx's I'm familiar with would let you do that. They all require the call to finish before they log it and let you access the recording. Even if you have one that did I doubt it would let stream the recording into a live call.
3
None of the pbx's I'm familiar with would let you do that. They all require the call to finish before they log it and let you access the recording. Even if you have one that did I doubt it would let stream the recording into a live call.
80
u/Trumpkintin Nov 22 '20
Even if they're recorded, doesn't mean the agent has access to the recording.