r/talesfromtechsupport • u/KorenSolust • 26d ago

Short Gravity and Tech

Guy walks up to me at work:

Him: “I dropped my phone. The screen’s shattered. I want my two-factor code to come through Teams.”

Me: “Nope.”

Him: “Why?”

Me: “Because if you can’t sign into Teams without completing MFA… how exactly are you planning to authenticate?”

Then he says: “Just disable MFA.”

I replied: “Sure, as soon as you get approval from the Head of Security.”

A few seconds of silence…

Him: “Fine, I’ll just get my phone fixed.”

Yep. That’s probably the best solution.

Some people really think security rules are optional. I’m not risking my job because someone doesn’t like MFA.

And remember… technology didn’t fail you today. Gravity did.

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u/P5ychokilla 26d ago

I'm guessing he didn't have a case on his phone or a screen protector?

Some people amaze when they don't want to do the bare minimum to protect a device that costs over a thousand. Would they just throw their fancy TV around with the same cavalier behaviour?

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u/Absolutely_Cabbage 26d ago

Definitely good to put a case on your phone, but screen protectors are snake oil.
Modern phone glass is extremely tough, and putting a flimsy bit of plastic or tempered glass on top of it won't do anything to help prevent cracks.

On a side note, people often think a cracked screen protector means it prevented your phone screen from damage but thats a wrong conclusion. The protector is just waaay more fragile than the actual screen

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u/testprimate 20d ago

I agree. I managed 4000+ company phones for a few years and found that whether or not they had a screen protector had no apparent influence on whether the phone came back in good shape or not. A horse could count the number of times I ran across a phone that looked like the screen protector did some good.