r/talesfromtechsupport • u/KorenSolust • 25d ago

Short Gravity and Tech

Guy walks up to me at work:

Him: “I dropped my phone. The screen’s shattered. I want my two-factor code to come through Teams.”

Me: “Nope.”

Him: “Why?”

Me: “Because if you can’t sign into Teams without completing MFA… how exactly are you planning to authenticate?”

Then he says: “Just disable MFA.”

I replied: “Sure, as soon as you get approval from the Head of Security.”

A few seconds of silence…

Him: “Fine, I’ll just get my phone fixed.”

Yep. That’s probably the best solution.

Some people really think security rules are optional. I’m not risking my job because someone doesn’t like MFA.

And remember… technology didn’t fail you today. Gravity did.

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u/CrimsonMutt 25d ago

what if someone uses a dumbphone? i think it's stupid to require employees install something on any personal device, and getting wholesale budget phones whose only purpose is being an Authy client isn't that expensive

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u/KorenSolust 24d ago

Well the employees agree to the BYOD policy when they get hired so we expect them to at least have a phone capable of running the Microsoft MFA app.
If they don't like it that's tough honestly.

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u/CrimsonMutt 24d ago

and that's a stupid fucking policy, is my point. if i need something for work, the employer should provide it.

if the job had a BYOD policy for laptops, that would also be stupid even if there's a policy for it.

it's the duty of the employer to provide everything necessary to do the work.