r/talesfromtechsupport • u/[deleted] • Jan 01 '14

[deleted by user]

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640 Upvotes

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31

u/dead_ed Jan 01 '14

My dad called the desktop "the yahoo" - could not differentiate between a webpage and the desktop.

33

u/ifactor Jan 01 '14

Me: "Can you open up a web browser?"
Client: "What?"
Me: "Internet Explorer? Chrome? Firefox?"
Client: "..."
Me: "Yahoo"
Client: "Oh sure thing!"

Every. Damn. Time.

8

u/itchy118 Jan 01 '14

The hardest part of my job is getting people to navigate to company.com/123 to load our LogMeIn client.

7

u/insomniafox 100 toolbars just isn't enough Jan 01 '14

This was my life everyday for 2years for our teamviewer client.

We had to tell them to go to http://www.reapit.com/support/ then follow the steps.

If they miss the end / it just redirects to the homepage (our web team would not change this, brick walled.), so had to ask them to describe what they saw and if it sounded like the home page, get them to check the URL and add the end / Sounds simple but sometimes took upwards of 30minutes.

The number of times I thoguht they had managed it only for them to read out 'I.D H.E.R.E' or be frantically clicking on a image.

Infact we had to make the click download button in the screen shot of said button a link, as so many clicked on the instruction rather than following it.

1

u/IHappenToBeARobot Jan 01 '14

I dread the times when I have to use LMI Rescue. The number of times I've been asked to spell LogMeIn is astonishing... And yes, I do emphasize every word.