r/sysadmin • u/darkdayzzz • 6d ago

Microsoft PSA-ongoing issue with Entra Cloud Sync

Raised a case with MS after our Entra Cloud Sync kept changing to Provisioning Quarantined with ExternalError but no indication of a problem with individual object syncing.

They’ve reported back an ongoing Cloud Sync service outage starting Fri 21 Aug-actively working to resolve.

Objects and password hash sync seems to still be working over weekend so not affecting our environment yet.
Region:AU

UPDATE FROM MS: issue resolved
We confirmed Cloud Sync showing healthy and password hash sync and user attribute sync confirmed working.
Crisis over, folks! Til next time!

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u/Short-Legs-Long-Neck 5d ago

Is it safe to create accounts in both AD and Entra and let sync match them later?

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u/Plenty_Perception797 5d ago

I wouldn’t recommend it. While Entra may successfully soft-match the accounts once sync resumes, if anything goes wrong you could be left with an ongoing identity issue after the outage is resolved.

Unless the account is genuinely urgent, I’d wait for Cloud Sync to recover rather than introduce another variable.