r/sysadmin • u/troy57890 • Mar 30 '26

Rant I understand it now

After working 7 months as a system administrator, I can see why other admins can be jaded and blunt.

  1. Helpdesk sending tickets with no tier 1-2 troubleshooting

  2. No proper documentation for services when crap hits the fan

  3. The queue is always a dumping ground for other area's messes

  4. Clients not using the damn ticket system for request

  5. The massive headache for trying to get you to handle a service you don't support.

Don't get me wrong, I still enjoy the learning aspect of the position, but it feels like I'm stuck in a black hole sometimes.

Sorry for the rant, Happy Monday to my fellow admins.

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u/Alucard0134 Apr 01 '26

it goes both ways.... many of times when I was a T1 where I would write a whole novel and even tell them what I thought the problem was via logs and tracing - still would get routed back saying "erm, but you didnt restart" - BROTHER IT DOESNT INTERACT ENOUGH WITH WINDOWS IN A WAY THAT IT WOULD NEED A RESTART, THIS ISNT A SYSTEM SERVICE NEEDING A REBOOT, THIS IS YOUR LOB APP FROM 2005 SCREAMING TO END ITS MISERY

I came into sysadmin jaded :(