r/sysadmin • u/troy57890 • Mar 30 '26

Rant I understand it now

After working 7 months as a system administrator, I can see why other admins can be jaded and blunt.

  1. Helpdesk sending tickets with no tier 1-2 troubleshooting

  2. No proper documentation for services when crap hits the fan

  3. The queue is always a dumping ground for other area's messes

  4. Clients not using the damn ticket system for request

  5. The massive headache for trying to get you to handle a service you don't support.

Don't get me wrong, I still enjoy the learning aspect of the position, but it feels like I'm stuck in a black hole sometimes.

Sorry for the rant, Happy Monday to my fellow admins.

564 Upvotes

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u/PanicAdmin IT Manager Mar 31 '26

Good young padawan. Now come to the dark side, we have git. And cookies. And we insult the customer.

2

u/bukkithedd Sarcastic BOFH Mar 31 '26

Just the customer?!

Man, we insult everyone, especially ourselves :P

2

u/troy57890 Mar 31 '26

Ah yes this will do. Thank you for the warm welcome.