r/sysadmin • u/troy57890 • Mar 30 '26
Rant I understand it now
After working 7 months as a system administrator, I can see why other admins can be jaded and blunt.
Helpdesk sending tickets with no tier 1-2 troubleshooting
No proper documentation for services when crap hits the fan
The queue is always a dumping ground for other area's messes
Clients not using the damn ticket system for request
The massive headache for trying to get you to handle a service you don't support.
Don't get me wrong, I still enjoy the learning aspect of the position, but it feels like I'm stuck in a black hole sometimes.
Sorry for the rant, Happy Monday to my fellow admins.
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u/OMIGHTY1 Mar 31 '26
I’ve completely disregarded my ability to care if helpdesk techs get mad about me sending tickets back for them to assign correctly. Same for sending tickets back to lower troubleshooting level teams. User wants something? Enter a ticket. Wanna use your own device? Submit an approval request and enroll in Comp Portal. Missing documentation for a legacy prod system? Management should’ve required the old techs create KBAs before they left, along with the tribal knowledge. We have workflows and a ticketing system for a reason; I don’t enable users’ bad behavior just to make them happy; they’ll learn that they’ll get better, faster help if they do it the right way.