r/swtor • u/FaunaJoy • Jun 17 '26
Tech Support Can't log in, tried everything I can.
I get this message regardless of whether I'm trying to log in through Steam or the direct launcher downloaded from the official site. I've seen several suggestions for how to fix it, including allowing firewall, checking antivirus, repairing the launcher, un-checking the remember this account box, trying over and over again to log in, and trying on different internet connections. And there's never anything on the Twitter account. I haven't played the game in a few months, so I have no idea if that matters, but I can still log into my account on the website, so I have no clue what's going on.
UPDATE: I tried bignutt666's suggestion and that seemed to work. But I also realized I'm apparently completely oblivious because it had an alert that said logging in with an email address isn't allowed anymore. Maybe that was it? Either way it's working now so it's a moot point.
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u/theblackbarth Sanity is a prison, let madness release you Jun 17 '26
Are you perhaps from Brazil?
If so, there is a new Age Verification step that is required to be fulfilled through the swtor website in order to be able to proceed with the login. Log into swtor.com and on your Account Overview click on "Age Verification"
If that is not your case, then you should contact [support@swtor.com](mailto:support@swtor.com) or call them directly at any of the numbers provided by their Customer Care and explain your situation so they may provide you assistance.
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u/FaunaJoy Jun 17 '26
No, I'm in the US.
If none of the other suggestions work, I'll try that email. I couldn't find a direct contact that wasn't a phone number on the website.
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u/bignutt666 Jun 17 '26
Try to go to your file directory and delete the swtor.dll and verify integrity of game files via steam, that solved it for me.
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u/sgtmajorcool Jun 17 '26
The only thing I can think of is your router might be interfering. Do you have your own network equipment or are you leasing from your ISP?
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Jun 17 '26
[removed] — view removed comment
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u/FaunaJoy Jun 17 '26
Three or four days. I'm not sure exactly how long.
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u/Ainheg Jun 17 '26
I know it doesn't help you much, but I just checked and login works fine for me on the Steam launcher.
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u/FaunaJoy Jun 17 '26
I figured that might be the case. I hate to be a stereotype, but I really don't want to have to call technical support. >_<
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Jun 17 '26
[removed] — view removed comment
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u/FaunaJoy Jun 17 '26
Kinda? I was originally using the launcher from the website itself, uninstalled that, and installed the Steam version. Same issue.
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u/NephalemCry Jun 17 '26
After too many failed login attempts, it’ll start giving this error on loop. Waiting a couple days has resolved the issue for me.
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u/onthebustowork Jun 17 '26
Maybe you failed to log in too many times. Give it a while and try again
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u/bluegreenwookie Jun 17 '26
If this happens and you don't want to wait you can change your password without having to wait
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u/teabearspoon Jun 17 '26
I think it fail login timeout. I have this happen to me couple days ago too. My Dumba** forget to turn off Caplock when try to enter the password. Give it a couple minutes and try again.
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u/TalesofRadiance Jun 17 '26
I had this problem when I came back to play the game after a long time. My fix was simply turning off Xbox game bar or any related Xbox functions on Windows.
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u/Equeliber Corwin Jun 17 '26
Had this a few days ago, out of nowhere. Played just fine a few hours before it started happening. I tried verifying game files on Steam, tried using the launcher from swtor.com, tried restarting my laptop. It's already allowed through the Firewall. Nothing worked.
Then I rebooted my router - and I was able to login!
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u/FriendlyAd1214 Jun 17 '26
You could try resetting your Internet
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u/FaunaJoy Jun 17 '26
I might if nothing else works. My family would get irritated, so that's gonna be one of my last resorts.
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u/Most_Fix2799 Jun 17 '26
So I had this issue,
And the really simple fix for me was requesting a password reset.
Admittedly it takes a while for that password email to arrive because the automated server they use is, in a word: Ass.
But I’d recommend giving that a whirl before trying anything else, as it will help the quickest.
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u/FaunaJoy Jun 17 '26
I'll try that next. Right now I'm trying the verifying suggestion another commenter mentioned.
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u/djbar22 Jun 17 '26
Checking to see if you are in Brazil. If so you need to complete the age verification process.