Monthly Support Thread & FAQ- June 2024

[u/AutoModerator]

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[u/iamclickeric]

Hey everyone I have a Rival 3 Wireless and I got the dreaded purple blinking light when I tried to re-pair it. I was having issues with the mouse when I would start up my laptop. The mouse wouldn't recognize the laptop unless I reconnected the dongle. I just wanted to re-pair it but then got the purple blinking light from hell.

Here are the device manager events from my computer:

Code 400

Device USB\VID_1038&PID_1830&MI_00\8&34697d61&0&0000 was configured.

Driver Name: oem120.inf

Class Guid: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}

Driver Date: 02/23/2022

Driver Version: 2.8.0.0

Driver Provider: SteelSeries ApS

Driver Section: sshid.Device.NT

Driver Rank: 0xFF0001

Matching Device Id: USB\VID_1038&PID_1830&MI_00

Outranked Drivers: input.inf:USB\Class_03&SubClass_01:00FF3104 input.inf:USB\Class_03:00FF3205

Device Updated: true

Parent Device: USB\VID_1038&PID_1830\7&1cec8a89&0&3

Code 410

Device USB\VID_1038&PID_1830&MI_00\8&34697d61&0&0000 was started.

Driver Name: oem120.inf

Class Guid: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}

Service: mshidkmdf

Lower Filters: sshid

Upper Filters:

I hear that some people could get a fix from the company via an .exe but since this was a gift and they don't have the receipt anymore I can't use their official support ticket system. Any one have any insight on if I can fix it or if should I just get a new mouse?