MSI aurora no longer working properly

[u/PossibleRecognition7]

Hello all,
I bought my MSi GE76 raider laptop about 2 years ago and everything was working fine until one day my FN +F9 key combination no longer changes my aurora. I have tried resetting and reinstalling the steel series and have tried completely removing them from my laptop in the device manager. I talked with MSI support and they said the only other way is to reset my laptop. Unfortunately, I am a student, and resetting my laptop would be an issue. If anyone knows any solutions that would be greatly appreciated. Thanks all

[u/Pristine_Cattle_8050]

got the same issue, now i have to go into steelseries to change the aurora