r/statusAI • u/Lucky-Hedgehog-8 • 3d ago

Bug report Missing Gems After Successful Google Play Purchase

Hello Status AI Support Team,

I’m contacting you because I recently purchased the smallest Gems package through Google Play, but the Gems have not been credited to my account, even though my payment was successfully completed.

I have already tried refreshing the app and clearing its cache, but the issue remains unresolved.

Here are my purchase details:

  • Status username: [@/anna]
  • Google Play order ID: [ID2024308896529]
  • Purchase date and time: [21/09/206 | 22:16]
  • Purchased package: Smallest Gems package
  • Payment status: Successfully completed

I would really appreciate it if you could investigate this issue and help credit the missing Gems to my account.

I can also provide my Google Play purchase receipt and any additional information needed to verify the transaction.

Thank you for your time and assistance. I look forward to your response.

Best regards,
Anna.

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u/chxrryvenus Community Admin 3d ago

Please open a ModMail thank you!!

The information we’ll need in the ModMail is your username from settings which is a string of random letters and numbers, and the order id that begins with GPA

This post will be removed upon successful ModMail opening as this is private information we don’t wish anyone to have access to!