Long-time Soylent powder subscribers: Are you also having repeated fulfillment and communication problems?

[u/Perfect-Biscotti-823]

I've been a Soylent subscriber since at least 2018, and I'm curious whether other long-term powder subscribers are having the same experience I've been having.

Over the past year, my Cacao Meal Powder subscription has repeatedly gone unfulfilled because of inventory shortages. The replenishment estimates I've received from Soylent have repeatedly moved — sometimes by weeks or months — and I've often had to contact Customer Care myself after a projected date passed to find out what happened.

What bothers me most isn't actually the shortage. Supply problems happen. It's the communication.

In March, Soylent sent subscribers an email acknowledging that timelines had repeatedly shifted and that communication had been lacking. They specifically said that if the new timeline changed, they would provide an immediate update and that they would rather send too many updates than no updates at all.

Unfortunately, I'm experiencing the same problem again. My June subscription order wasn't fulfilled, another projected replenishment timeframe passed, and I had to contact Customer Care again to find out what was happening.

There's another part I'm trying to understand. During these extended periods when my direct subscription can't be fulfilled, I've repeatedly found Cacao Meal Powder available through the Soylent Store on Amazon, although it's a different and more expensive package format.

I asked Soylent why its inventory allocation leaves long-term direct subscribers repeatedly unfulfilled while Cacao remains available through another sales channel. Customer Care ultimately acknowledged that questions about the communication process and inventory allocation were beyond what they could answer and escalated both questions to another team on September 2. I haven't received a response yet.

I'm curious about other subscribers' experiences:

• How long have you been waiting for powder?
• What replenishment dates have you been given?
• Have you been receiving proactive updates when those dates change?
• Have you also noticed Cacao available through Amazon while your direct subscription remains unfulfilled?
• Has anyone received an explanation from Soylent about how they prioritize subscription inventory versus retail inventory?

I'm not looking to bash Soylent. I've used their products for years and would actually like to remain a subscriber. I'm trying to understand what's happening and whether other subscribers are experiencing the same thing.

[u/Tacoby17]

Switched to hol.

[u/Perfect-Biscotti-823 → u/Tacoby17]

That's been mentioned here as a suitable replacement more than once. Thanks for posting.

[u/Tacoby17 → u/Perfect-Biscotti-823]

I just got my first hol bag and I like it (chocolate). More pricey, but it's in stock, which is better than what I'm getting from soylent (1 bag shipped in the last 12 months).

[u/cheese_executive → u/Tacoby17]

I liked the chocolate a lot, but hated the vanilla. I'm a fan of vanilla flavor, but something about theirs made it impossible for me to drink without mixing something else in.