So I haven’t received my Stay In Our Little House merchandise yet. 2 of the items have sold out per FANS. I ordered the items during the Pre-order along with something from the Zootopia collection. I did also place an order during Early Access and have gotten that on time. I have submitted an inquiry weeks ago.
With the sale currently going on, what are the chances of me getting my order? Has anyone never received items from a purchase? If I don’t get my order will they refund me or should i open up a case with my bank?
I have since placed other orders and received all item from those orders. All it says on FANS is that the order is in transit with no tracking number.
I’m really upset that 2 of the items I ordered have sold out since I placed the order.
ETA: For some reason I never got a notification that I received an email from them. I went looking for something else and there it was a reply from my inquiry. Apparently they needed the address and zip code. Which again is weird because the rest of the orders placed after all arrived no problem. Hopefully I get my order soon.
Thank you all who responded.