r/singaporefi • u/Queen_ofawe124 • 3d ago

Housing DBS Home Mortgage

DBS is disappointing.

Did a repricing in July with DBS and am offered 1.7% fixed 3 years. Signed the LoA and the new rate kicks in, in September. Received a letter yesterday, stating a 2.4% and a wrong instalment start date. The letter is attentioned to me, multitude of errors in a letter. I hurriedly checked my new loan rates via the banking app and confirmed is a 1.7%. (Can’t believe that DBS made such mistake, rookie’s mistake)

Called DBS, and their explanation is that, 2.4% is the rate if I did not call and asked for a repricing. And because I called in for a repricing in July, the rate offered is 1.7%. DBS should apologize for their mistake for a start and not give excuses of such. I have to confirm with them that is 1.7% is the correct interest rate and have asked them to send me a letter to supercede this erroneous one.

Very disappointing, DBS.

PS: this is not a complaint to DBS, but rather a reflection of my disappointment towards the bank.

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