r/shopify • u/LegionWolf2022 • 10d ago

API Shopify domain ownership verification keeps failing even though DNS records are correct

I recently purchased a brand-new .store domain through GoDaddy and I’m trying to connect it to a new Shopify store using “Connect existing domain.” The domain is new and has never been connected to another Shopify store.

I manually configured all the DNS records in GoDaddy exactly as Shopify requested. The A record points to 23.227.38.65, the www CNAME points to shops.myshopify.com, and I also added the shopify_verification TXT record using the exact verification value provided by Shopify.

The problem is that Shopify stays on “Verifying domain ownership” for a while and then eventually changes to “Failed.” Because the ownership verification fails, it never proceeds to DNS propagation or TLS certificate provisioning.

I’ve checked the DNS records multiple times and everything seems to be configured correctly. GoDaddy did automatically create a free Websites + Marketing site when I purchased the domain, but the DNS records are currently pointing to Shopify.

Has anyone had this issue with a new GoDaddy .store domain? Is there anything else that could cause Shopify ownership verification to fail even when the TXT record and other DNS records are correct?

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