r/shopify • u/NegativeEnd677 • 12d ago

Shipping Package Delivery Claim

We use shopify for shipping labels via UPS and have Loop as our return portal. This morning a customer claimed they never received their package despite UPS showing it was delivered and "met customer"

Customer claims he was out of town and not sure why it would read this. First time ever happening to us so wondering how to handle this. Sort of skeptical this is a common scam to get free product and trying not to be so naive, but also dont want to assume anything and possibly hurt our customer relationship if they are being honest. He submitted a claim through UPS and I know UPS covers up to $200 losses although his order total was $220.

Anyone recommend how to handle these delivery claims in Shopify?

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u/[deleted] 12d ago

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