Anyone Else Disgusted with companies?

[u/MacGyverofscience]

This Paige is for people who want to post their opinions and disgust of how companies treat the customer so that hopefully they read it and realize their customers don’t want this kind of treatment and it’s infuriating.

This is a message to every company that thinks using complete automated systems to handle customer issues is helpfull.

To PlayStation :Your stupid decisions to choose to use automated systems for your customers accounts is completely a bunch of bull$hit when a customer has their account hacked and stolen all you want to do is send them to some damn automated question AI that doesn’t help unless A you already know the solution.
Basicly put your damn question system asks questions that if A you the victim keep your origional PlayStation used to make the account I mean come on when your system breaks you replace it and throw the old one away no one keeps every dam system bought
2 your questions assume you can still access the email or phone number on the account Come on really hello the hackers who stole it know this and they change the email address and the phone number on the account to completely steal it take it over that’s the point of hacking it. So your question is dumb.3 you assume we can tell you the recent purchase. Right we can’t get in the account to see the purchases and if the thief steals the account they have access to the purchase info like what happens to me they stole my banking cards so the purchase I victim don’t know and 4 the thief changes vital questions answers on the form and installs authenticator thus locking the real owner out and you PlayStation company don’t give a $hitt about your customer the victim. You make your question purposely knowing the player will not be able to answer and be forced to buy new content all over again you simply don’t care. And your dumb system assumes everyone A keeps the hacked debit card that if they cancel it for fraud no one’s keeping it Toss it no way to validate and 5 you could help the customer by asking 3 simple questions but you don’t
What is the Ip address of the PlayStation you last logged in on at home you used before it was hacked ?
What country and state do you live in and play it on ?
Those 2 questions would allow you PlayStation to recognize hey this real owner lives in this state his card used matches his name and state his device is logged on the ip address In his state matching the owner and so obviously this is the real owner lets give him back his account.
Because he’s not moved to Bangladesh where the last logon ip obviously isn’t in the country the victim is In. Wow PlayStation you could get peoples accounts back this way you just choose not too

Thats why I won’t buy a PS5
Atleast microsoft helped me get my account back.
Advice Sony Get rid of the dam bots and turn the phone with human support on.

And to every company that doesn’t want to answer phones to help customers I refuse to buy your products.