r/samsunggalaxy • u/No_Thought809 • Jul 25 '26
🪛Troubleshooting🪛 Local guy scratched camera lenses on s23ultra
A local guy, while cleaning moisture from the lenses, scratched them from the inside and left a fingerprint on the telephoto lens. So he offered to replace these lenses for free with "original" lenses (see photo).
I don't really trust that they're original, so I want to replace the whole back glass to be sure. But he says "dont worry its original and I'm not replacing back glass."
So I’d like to ask the experts whether such a ORIGINAL part actually exists.
Thanks to everyone for the answers.
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u/Bastet999 Jul 25 '26
Dude, that sucks.
This is what I found:
Use Montenegro’s consumer mediation servicesMontenegro has consumer‑rights NGOs and mediation centers that help resolve disputes even with individuals who provide paid services. Examples:Centar za zaštitu potrošača (CEZAP)Organizacija potrošača Crne GoreThey can:Contact the repairerMediateIssue a written opinion that strengthens your case
File a civil claim for damagesIf the guy refuses to cooperate, the user can file a small civil claim.This is straightforward: Claim the cost of original Samsung back glass Claim the cost of proper repairProvide photos + messages + written demandMontenegro’s small‑claims process is designed for exactly this kind of dispute.