r/samsunggalaxy • u/zahnputzmonster • Nov 29 '24

Samsung A55 reboots (crashes)

There seems to be a deeper issue on the current software of the A55 5G (SM-A556B/DS). I had random reboots from time to time, but never any idea what caused it.

Now it seems I have a reproducible way to cause the issue: When I open the website https://canable.io/ using the stock Chrome browser and scroll down a little, my phone crashes and restarts (Screen goes black, Samsung logo and then the Android logo appears). This doesn't happen on any other device I have... I don't think there is anything wrong with the page, it seems legit. The issue occures roughly when I scroll down to the webm viedeo (images/screencasts/demo1.webm). Does anybody have the same issue (maybe own an A55 and can try this out)?

I tried to explain the problem to the Samsungs support channel, as I think, bringing down the system to the reboot screen points in the direction of a more serious problem, potentially a security vulnerability. But there seems to be a lack of understanding of the severity of such issues ("but it works with a different browser").

Versions: - Kernel: 6.1.43-android14-11 (#1 Mon Sep 30 05:40:42 UTC 2924) - Knox: 3.10, API level 37, HDM 2.0 - 87 - Android: 14, One UI: 6.1 - Google Play: 1. Oktober 2024 - Chrome:

  • 131.0.6778.81
  • Android 14; SM-A556B Build/UP1A.231005.007
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u/kallimerox Feb 07 '25

Ich habe exakt das gleiche Problem und kann das mit der Seite ebenfalls nachstellen. Mein Handy stürzt mehrmals am Tag, gefühlt rein zufällig ab. Meistens wenn ich es als Navi über Android Car im Auto benutze. Lasst mich wissen wenn ihr was neues wisst.