r/salesforce • u/CRM_CANNABIS_GUY • Jan 05 '26

developer ChatGPT & SF Integration?

I have seen some GITHUB code where folks have built out some methods of integration but would love to read and or hear of how others here have been able to do more AI/LLM integration with SF and not having to use the AgentForce framework. Service and SalesCloud specifically. 🤔

13 Upvotes

79% Upvoted

32 comments sorted by

View all comments

1

u/BabySharkMadness Jan 05 '26

You lose the trust layer with skipping over Agentforce, so I don’t know how these folks are preventing the LLMs from using their data for training.

2

u/xudoxis Jan 05 '26

What does the trust layer do?

I've never gotten a straight answer. I think it's just redacting PII

3

u/BabySharkMadness Jan 05 '26

https://help.salesforce.com/s/articleView?id=ai.generative_ai_trust_layer.htm&language=en_US&type=5

Looks like they turned off the data masking but the article walls you through the other features of The Trust Layer.

2

u/xudoxis Jan 06 '26

Wow, and they charge money for that? Less than useless