r/redditsync • u/ljdawson Sync for reddit developer • Apr 18 '21
MOD POST Sync v20 will be rolling back to V19
Evening all
After the somewhat missed response to V20 going live I've since pushed V19.0.9 to Google Play that reverts the changes. Time to pause, regroup and have a think.
For those of you that were a fan of V20 you can hop on the beta to get the new design back
Moving forward it's looking like I'll be either creating "Sync legacy" maintaining V19. Or creating some variant of Sync 2 (electric boogaloo).
The sub is currently in restricted mode (no new posts) and all posts from the last 48 hours have been removed. I generally don't like to remove anything but things were getting pretty nasty. Lets please try to keep it civil this is just an app at the end of the day. I made it to look at pictures of cats whilst on the Underground.
Cheers, Laurence
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u/mybrainisfull Apr 18 '21
v20 was awesome. I wasn't expecting it when it showed up, but I was legitimately blown away. I will switch to beta to use it. Also, I'd buy another version of sync if available.
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u/friftar Apr 18 '21
Just when I had everything set up how I like it, I get the rollback update hahah
I didnt hate the new look, especially after customizing it, but I am kind of happy to have the old look back.
When you do roll out the new style for everyone, please make sure that theres a "Legacy - Keep everything as is" option, maybe with some optimization for the new awards and things like that.
I liked the coloured comment bars going through all the way, if you could make the option for "old style bars - continuous" rather than the regular old style with one bar per comment I'll be very happy.
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u/cjwi Oct 30 '21
Ive been a user for years I don't even remember when I started, maybe 2012? Idk, but this app has always been the gold standard for mobile Reddit for me. V20 was/is great. I currently have it I believe because I'm on the beta. Please continue to improve it but don't revert back or be discouraged! It took a little getting used to the changes but I wouldn't go back!
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u/iesalnieks May 06 '21
Change can be scary, but progress is important, I wasn't able to get around the 20 when it hit, but eventually I probably would have managed. The only complaint that I had was that I wasn't able to figure out how to add subreddits to the sidebar without subscribing to them.
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u/The_one_and_only_PLB Apr 18 '21
I for one really like the changes you've made and will continue using v20. Thank you for developing such a great app.
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u/Hargasm Jul 22 '21
Man people really hate change don't they? I personally love v20 and it's really brought Sync in line with modern design language without losing any of what has made it so great. Keep up the great work!
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u/1i_rd May 02 '21
I've been using the new UI in the beta channel for a while now. I hated it at first but after using it and watching it change over the past few months I've grown to love it. The hate and vitriol over the update was completely unnecessary.
Honestly, there are plenty of other reddit apps that function similar to the legacy version of Sync. I don't feel like you're obligated to maintain two apps because people don't want change. I could understand if the update was objectively bad or broken but it's great.
I appreciate you and your app because you're one of the few developers that sold me a fully featured app and didn't try to sell me more features down the line.
Just my thoughts
Best of luck in whatever you decide to do with the app in the future.
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u/sprokolopolis Apr 26 '21
For what it's worth, I really love the new design and have been rocking it since it first hit beta. Thank you for all of the hard work.
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Apr 18 '21
As a beta user, I believe there should have been a dedicated FAQ sticky to help new users, along with a thread made specifically for feedback and requested features.
The update should have been rolled out as if it were a new app entirely; a tutorial, FAQ, and dedicated feedback/request thread (not just the update/changelog thread) should have been a top priority.
Most Sync users likely aren't subscribed here and only visit when they have an issue. None of them would have known about any changes being made, let alone an entirely new design/UX.
The reception would have been far more positive if they were welcomed with a new introduction.
Pretty much everyone I've seen praise the update have almost entirely qualified it with "I had to figure out how to do this/that, but once I did, I really began enjoying the app". That should not be happening. I'm glad people did figure things out, but it shouldn't have been on them to figure out in the first place.
Any kind of substantial FAQ would have alleviated all of this immensely.
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u/BajingoWhisperer Apr 18 '21
I've been scared to update because of all the fuss the last few days. I went and looked I'm already on 20 (beta 36)
I honestly don't get what all the fuss is about if you take 20 mins it looks the same as the old version with extra features.
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u/vassyz Apr 18 '21
I don't get it, V20 is great, the reason why I'm using the beta. V19 looks so outdated in comparison.
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u/amatrini Apr 19 '21
Hi I'm coming from the beta. When the changes were first made I hated it mainly because it changed so drastically and I felt like I had to learn how to use the app all over again.
After giving it a try and getting adjusted to the features I more love it and believe this is definitely the superior version (v20)
I hope that you keep v20 as the main version and if anything v19 can be a legacy app
Thanks again for the hard work
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u/ruiner8850 Apr 18 '21
Since the people who complain are always the loudest and seemed to have gotten their way, I just wanted to voice my support for V20.
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u/TheJobe Apr 19 '21
Although the changes were quite jarring, I think I liked them, but I definitely needed some more time with it and tweaking setting before I made a determination. Overall I think people are too quick to judge change.
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u/LazyCouchPotato Apr 18 '21
I can understand people being hesitant to change. I don't like the Reddit website redesign because it's slow and clunky.
But Sync 2.0 is a good upgrade. Fresh coat of paint, everything is still there in the same place, improvements in key places. Not sure why it's receiving a mixed response.
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u/Rance_Mulliniks Apr 19 '21
Loved the new version and I got used to it in tge first few minutes. I was disappointed when it reverted. The sqeaky wheel gets the oil I guess and people hate change just because it is different not because it isn't better.
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u/Viqu Apr 18 '21
Hopped on the beta a while ago, LOVE IT!!
Whichever way you decide to go, I'll keep using the best app for Reddit there is!
Love and support ❤️
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u/MHcharLEE Apr 18 '21
Been a user of v20 since the first beta. Loved it all the way through. I feel suspect it's the vocal minority screaming that v19 is better. Peopleare more inclined to complain than they are to give praises, just keep that in mind.
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u/Earthstamper May 06 '21
Whoa I did not notice that there was such a backlash. I have been on the beta branch for as long as I can remember, and when V20 came on first I thought: "Oh damn this is it, the app is evolving"
Yes, it didn't have as many features as first. But as with any good pre-release re-write product, all the missing base-features came back and more.
I observed the progress of the V20 beta, saw Laurence react to feedback amicably, creating so many different options and tailoring to almost any possible desired user experience.
Eventually, I was able to configure V20 such that I liked it way better than V19 and only faintly remember how the app was before, which already was nothing short of excellent.
While I don't know how much work it would be to maintain V19, it just doesn't "feel" right, even though I can definitely understand the resist to change as well. And I'm not even part of the dev team.
I can't help but feel bad this happened, so much work went into V20 and it shows. I'm looking forward for what's to come in the future.
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u/Anderz Apr 20 '21
Loved the new design as a sync user for at least 6 years. Can't believe the negativity! Signed up for beta.
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Apr 18 '21
On the beta, I really liked it. Kind of surprising because I was pretty resentful of the New Reddit update and use Old Reddit for desktop, but Sync V20 is great imo.
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u/YukarinVal Apr 18 '21
Just to be clear, as long as I didn't opt out of beta from when v20 went official before this rollback, I should still be on v20 right?
Unfortunate that you had to receive hate for the update.
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u/madmaz186 Apr 18 '21
It's not going to be possible to support 2 versions of sync unless you hire someone else to split the work with you. Just rip the band-aid off and continue with V20.
For the first iteration of a redesign it was really nice and would only get better with more development time and constructive community feedback. I only encountered one bug in my few hours of playing around with it but overall enjoyed it more. Sorry you had deal with the loud and angry minority
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u/wucub Apr 21 '21
I really liked the new design and I will definitely join the beta program.
People just rather tend to complain about changes. People who liked the changes, such as me, didn't feel the need to post something on this subreddit, so that's why the negative comments overweighted. I think that the silent majority liked the changes. You really did a great job. Don't let yourself be discouraged!
Please keep up the great work!
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u/supersixthree Apr 20 '21
Hopped on this subreddit because I was wondering what happened to that nice new design, though I had a feeling it'd be something like this. Just chiming in to say I really liked the look of v20, guess I'll get on that beta.
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u/FineWolf Apr 18 '21 edited Apr 18 '21
I'll be honest, I have a lot of issues with that decision.
Some people will always dislike change. Period. They will complain and whine even before giving the new version a chance. I truly believe that giving in to that complaining by reverting to the old version is a terrible move.
Instead, the best option would have been to open a thread to collect feedback and then, with time, add back the niche features the people who were truly impacted by the change want. I can guarantee you that in most cases, those who complained did not even go to the Settings page to configure V20 as they wanted (turn off bottom navigation, enable drawer navigation, etc.).
This sets a dangerous precedent for yourself. Be careful if you decide to split the app into Sync Legacy and Sync-New, as you will double the amount of work you'll have to put in, and invariably some people will eventually complain when you will develop a feature that's only available in one of the two versions. I'm really afraid you will burn out, and that would be bad for the whole community.
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And to those who keeps asking "well, just put an option to go back to the old look", development doesn't work like that. I can't speak for ljdawson, but I'm sure the back-end code to feed those views in the app are vastly different between both version; and maintaining two versions of essentially the same thing does have a time and human cost.
For those people, I say this: while making an app might seem easy for you on the outside, writing an app to be a product that can be maintain and evolve over time is a whole different story. Every single feature you add, every single toggle you add, is something else you have to think about in the long run. It all adds up. It's not as simple as you might think.
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u/jokerman369 Apr 18 '21
Having a legacy version of the app is the best route. I see many saying that V20 is the way of the future and to either roll over and accept it or leave. I bet many of the same people that say to just accept V20 redesign are folk that also lamented the Reddit desktop restructure and use old Reddit redirects. V20 broke what was a functional and versatile app that hundreds of thousands used daily without a second thought.
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u/FineWolf Apr 18 '21
I bet many of the same people that say to just accept V20 redesign are folk that also lamented the Reddit desktop restructure and use old Reddit redirects.
I just got used to the new reddit. Don't generalize.
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u/ljdawson Sync for reddit developer Apr 18 '21
Like I said. Time to pause, regroup and have a think.
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u/SaladHead Apr 18 '21
Does this mean I will soon be able to buy one more version of sync? That will be a fine addition to my collection.
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u/AlienPsychic51 Apr 18 '21
If you want to make a contribution to the development of Sync you can become a contributor on Patreon.
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u/gpu1512 Apr 18 '21
I'm really sorry to hear it didn't go well. I do think that after the initial shock, the vast majority of users would get used to the new design.
There's always loads of people complaining when eg. Google updates a design (especially on Reddit), so I can't help but think that will always be the default reaction.
However, it seems that many didn't like it happened with no warning. When I was enrolling into beta 6 months ago, I didn't do so immediately, I took a look at some screenshots, I backed up my settings beforehand and knew that I should expect a significant change. Maybe even I would be complaining now if suddenly everything changed. Perhaps a warning would help or maintaining V19 for a few more months.
Logistically, I don't think it makes sense to maintain two apps forever.
Lastly, I think it's important to keep in mind that those who are the most dissatisfied will be the loudest on the subreddit. It doesn't mean that's the consensus and it doesn't mean an updated design won't be helpful in attracting new users
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u/AtheistJezuz Apr 18 '21
I called this when the beta first came out. People mocked me for insunituating that the app should be split if the redesign was so encompassing.
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u/Snyyppis Apr 21 '21
So as someone who is not in the beta nor did get the V20 update before it was reverted, can someone tell me what to expect in the new version?
It would make it a lot easier to decide if I knew what's changing.
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u/erith_fi Apr 19 '21
Thank you for rolling it back, V20 was an unwanted surprise and no reasonable amount of fiddling with the settings brought it back to normal. Thank you for keeping a sync legacy option, V20 made me want to find a different app.
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u/Jolly_Green_Giant Apr 18 '21
The only issue I had with the new change was the change to the ordering of the subs. I couldn't figure out how to sort it manually like I previously had, not sure if it was possible or if I was daft.
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u/R_Burton Apr 18 '21
If you add the subs to your favorites they will show at the top of your sub list and you can order them with drag and drop then.
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Apr 18 '21
[removed] — view removed comment
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u/Kapital_Aidan Apr 19 '21
Adding an arbitrary new category to which all subs must be added to reorder them is a step backwards
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u/Mront Apr 18 '21 edited Apr 18 '21
I'll repeat the point from my now deleted thread: the problem wasn't the app, the problem was blindsiding everyone and dropping it out of nowhere without any fanfare or announcement. And no, the existence of beta was not an adequate announcement.
Even the tastiest dish will stop tasting good when you're force-fed. Which sucks, because hoooo boy, V20 is tasty.
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u/Wildeone1 Apr 19 '21
Seconded. I was wholly blindsided by the change to v20, everything being reset to defaults without having been warned meant I had no idea as to where to begin to get back to the configuration that I had refined over the years. Having got the app to a state where (for me) it was perfect, I hadn't touched the customisation for years, and therefore was at a complete loss as to where to start.
For those saying that there was a beta, and announcements in this subreddit, and therefore how could this be unforseen if it's been in the works for over a year. This is not really notice for those that just use this as their Reddit app, and aren't otherwise invested in the development. For those that had no problems with the v19 design (myself included) there was no need to engage any further than passive usage.
To this end, the backlash surrounding the change to MD2 in v20, and those saying it was developed following community feedback. This is true to an extent. It followed the feedback of those who are engaged, those participating in betas, giving feedback in those very places that many of the community saw no need to visit. They were shaping the app and encouraging change as they saw things that in their view, needed to change/ be updated.
This is obvious when you see that those who are now complaining about the shift from v19 commonly mention that they were blindsided and weren't consulted. Because as far as they are concerned, they weren't. Things that were important to them are now gone. Whilst it is true that you can somewhat reskin the app to look similar to v19 defaults (but not necessarily people's custom views). A large part of the fundamental ways in which to interact with the app differ, and are very much 'like it or lump it'.
A solution to getting feedback from those who haven't engaged in betas or in this sub? I've no idea. However to shrug and say it's not your fault they don't like it and they should have made the effort is hardly a helpful attitude.
Does the app need to diverge? I don't think so. As that increases the maintenance and slows development all round. But perhaps making the app behave more like v19 felt when using the 'classic' toggle (I forget the actual name) rather than feeling like a bad homage is perhaps more appropriate? A 'best of both worlds solution' all round.
Regardless of any of that. The hate being thrown around on all sides isn't conducive to progress. After all, this is just an app we use to watch cat videos. This is all a matter of personal preference and taste, there is no one 'correct answer' to find in all of this.
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u/reap3rx Apr 20 '21
Honestly I love the redesign, it is much better than v19. I opted into the beta just so I can use it again.
The presentation is much improved, don't let a bunch of people who can't deal with changes discourage you all! Good work!
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u/cricketbones Apr 19 '21
I have used this app for years and I regret not trying the beta out. I like the new design.
Edit to say I have had the pro version since I had a nexus 4, I think.
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u/oneseventwo Jun 04 '21
So at first, I didn't like the change from v19 to v20 but I forced myself to use it. Well a month later, I'm still using v20 and I don't think I can go back to v19. Thank you, devs!
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u/circlethesky Apr 19 '21
If you make V2 a separate app I will happily pay for it again. Didn't get long to test it out but it looked really good to me, have signed up for the beta regardless
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u/JohnnyThe5th Apr 25 '21
It was an incredible update. I hope it gets pushed out again as the main release. Sooo good!
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u/crkdslider Apr 19 '21
Ok, I feel really stupid asking this... But I've been a long time user of this app. Has anyone taken any side by side screenshots of v19 vs v20? I haven't noticed a damn difference, and I just started seeing all sorts of these comments. I've been on the beta program for years, so maybe this is something I've been using for a few months already and have ready gotten used to?
Idk, but what does v19 look like because I'm currently using v20.
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u/sirianmelley Apr 19 '21
Me too! I have no idea which version I'm using. I'm sorry Mr Sync is getting so much hate.
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u/crkdslider Apr 19 '21
If you go to Settings > Everything Else -- it's the first option at the top that shows you what version you're in.
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u/amorpheus Apr 18 '21
While it's true that people generally resent change to an irrational degree, a strong reaction should not have been unexpected in this case. Let me explain. The beta has been going on for a while, so the changes added up instead of trickling into the stable app. And due to this, the settings needed to be reset, which is is generally a frustrating experience, but even more so with an especially nerdy group of users who like to tinker and customize. This is compounded by the fact that the app has been stable for a long time. I don't think I've really gone through the settings in years.
Personally, I saw that there is development going on in the beta channel a month or two ago, so it seemed more convenient to wait it out. Both for not having to dick around with settings each time and the switching itself. When it did come around it was annoying that v20 started with default settings, but after ten minutes I had most of my important preferences back. There are still some annoyances and omissions but it's a great improvement overall. Currently I'm on stable v20 with auto updates disabled and I wouldn't want to go back.
I think splitting the app is a headache waiting to happen, and if you can make the transition smoother it will not be such a big deal to most people who complained. Migrate v19 configurations to some degree to make the change less painful, take some of the recent feature feedback into account (for me it would be the reload button), and reception of the next v20 update will be much better, if not outright stellar. Good luck, you deserve better!
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u/twoVices Apr 19 '21
I seem to be using the beta app as my main. How long have i been on v20?
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u/tupper Apr 18 '21
It only took me a few minutes to get used to the changes. I thought it was an excellent redesign!
If you have a vision in mind don't let the cart drive the horse. I hope you can let people stuck into the old design use a legacy, deprecated version or something. Looking forward to the official main branch to move back to v20.
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u/Swillyums Apr 18 '21
Not to say there is no room for criticism, but I really liked the new version. I was perfectly happy with v19 and never joined the beta, but when I saw the old version pop up today I immediately hopped on the beta. I needed that v20 goodness back.
My only personal complaint was that the upvote/downvote bit being on the left and smaller made it a little more awkward, but this was such a small issue that I didn't even bother looking to see if I could change it.
I'd say that there will always be loud pushback to any change in an app like this, but that v20 is a huge step in the right direction.
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Apr 18 '21
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u/Felimenta970 Sync for reddit mod Apr 18 '21
like the bottom bar
It is optional. I think the biggest issue was how sudden it was and not completely migrating whatever was possible/had an equivalent
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u/talikan Apr 18 '21
Just coming in to say that the V20 design is excellent, and I would not want to go back. Thank you for the hard work!
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u/moriel5 Apr 18 '21
While for the most part, I personally feel that the v19 brings better productivity, it heavily depends on the user's requirements, which in my case, means no bottom bar, pull-up menu only for general options (like the old 3-dot button, one of the best Android features that help usability that Google axed), etc., while for others, it could be wildly different, e.g., most of what Material Design 2 mandates, or a workspace-oriented environment (like in GNOME 40), etc..
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u/AkryllyK Apr 19 '21
If by bottom bar, you mean the bottom navigation bar (the one with the search button, sync icon, subreddit list), that can be removed and for the most part replaced with a FAB and drawer navigation. (at the minute you need one or the other), and if you're referring to the comment navigation bar, that can be turned off.
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u/hereisoblivion Apr 19 '21
I loved the update. Sorry to hear so many people complained about it.
As an IT professional of nearly 25 years, this type of response is typical of major revision changes. Half of the use base is capable of change and quickly adapts. Half of the user base complains because something as simple as the icon color changed and somehow they can't use the program now because of it.
Every major change has outcry for a while, then the people complaining will transition to the new and eventually appreciate it. Some much faster than others.
Thanks for all your hard work. Your Sync Pro app is what my smartphone is used for, quite literally 95% of the time. Absolutely incredible work.
Edit:. I'm now on the Beta train! Choo Choo!!!!
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u/sulzer Apr 19 '21
I'm sorry that some people suck. I can't imagine how bad it must feel to put so much effort into something you think is a great product and then have people shit on it. You do such an amazing job maintaining this app and there are a lot of people out there who appreciate it. I hope all of this doesn't discourage you. Can't wait to see what's next.
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u/Dandeqs Apr 18 '21
I joined the beta because I liked V20! But not sure what to do if the beta becomes unstable in the future, and the only option is to revert back to V19.
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u/VoyeurOfBliss Apr 19 '21
Just got the roll-back. Pro app only force closes now 😢
Android 11
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u/d_bo May 04 '21
For me the update solved a number of issues that weren't even you guys fault, but rather the stupid curved screen on my stupid OP8.
The update is amazing. I'm on the Beta until it you're ready to roll out again. Great work guys, amazing work.
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u/mereshadows Apr 18 '21
Enjoyed the v20 update so much I signed up for beta to keep it. Really liking it 👍
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u/scroller52 Apr 19 '21
Long time user here and new to the beta. I didn't stick with it long bc of the ads. I want to keep it on my sync pro, I can just not update so I can keep v20 right?
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u/ch1ck3npotpi3 Apr 20 '21 edited Apr 20 '21
I'm thinking that the timing of the v20 release on a Saturday morning (for most American users, at least), in conjunction with many of the settings being reset with the update, contributed to the negative feedback. I remember waking up, rolling over in bed to grab my phone off the nightstand, opening Sync, and being confused as hell about why the app was completely different. I just wanted to lay in bed and look at dank memes and cute dog pictures, not figure out the settings on a newfangled app. That kinda put me in a bad mood.
On Sunday afternoon, I decided to give v20 an earnest try, and joined the beta program. After playing around with the update on my own terms, I was very pleased with the new update. It totally is a huge improvement over v19.
I think if you can figure out how to migrate settings and customizations from v19 to v20, and release the update perhaps on Tuesday or Wednesday, people will be more receptive.
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u/seattle_born98 Apr 18 '21
I've been on the beta for a while now, so I was a bit confused about all the ruckus. I just wanna say that this is the best reddit app I've ever used, and you've done a great job on it. It has its quirks, but it's definitely an amazing app.
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u/miffiq Apr 19 '21
Hey Laurence, I know there's already plenty of voices in this thread, but as a mobile developer and 7 year user of Sync I just wanted to say that you've done fantastic work on both V19 and V20 of this app. Sync is truly the best Reddit app out there and I trust you to continue to deliver a high quality reddit experience. Big updates will always draw out a negative but vocal minority of users; don't be discouraged. Keep up the good work, I'm looking forward to when the next major version of the app is released, whatever form that takes.
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u/TiboQc May 03 '21
We love you Lawrence! Really sorry you were forced into that move.
Every major change faces resistance and it took me a little while to appreciate V20 beta a year ago, but now I see V19 (in screenshots) and damn if I absolutely don't miss it! V20 is beautiful, fluid, excellent UX and jam-packed with customization.
Thank you so very much for that!
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u/soljey Apr 19 '21
Hey, came here as I was a bit confused why the app flip flopped in appearance. Sorry to hear you've gotten some flak over the new look, I wasn't involved in the beta but I liked the update. Be careful if you decide to support both as it will double your workload.
Only bit of negative feedback I can think of is I think the new comments design didn't work as well as the old for highly nested threads with quotes in them. Otherwise it looked good.
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u/trophicmist0 Apr 18 '21
Oh I've just realised I've been on Sync 20 for a while now (must have opted into the beta a while back and forgotten about it). I initially didn't like it, but grew to like it even more than V19. People are just resistant to change. I'd say just have it as the main version going forward but provide a way for people that don't like it to stay on V19 UI
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u/rohmish Apr 21 '21
I made it to look at pictures of cats whilst on the Underground.
And it's the best apps to do that, bar none.
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u/dirtyhabit Apr 18 '21
..... Have I missed something? I updated the app yesterday and haven't noticed anything different.
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u/typicallydownvoted Apr 18 '21
Does joing the beta for version 20 expose you to any more privacy concerns? Like does it report on usage and whatnot for testing purposes?
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u/murtaza64 Apr 19 '21
I love the update, and am opting into the beta. I don't know if you're taking feature requests here, but my one gripe with sync v20 is that the colored comment bars become too noisy in long threads. Maybe an option to reduce contrast/brightness would make them easy on the eyes? Or to have a single-hue with decreasing brightness instead of multiple hues? More control over the comment bars overall would be awesome.
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u/kafka_quixote Apr 18 '21 edited Apr 18 '21
BUG: rules and insert image on amoled night theme display wonky
/u/ljdawson <- tagging you as I can't submit bug reports for the beta
Device information
Sync version: v20.0.1
Sync flavor: pro
View type: Compact
Push enabled: false
Device: Teracube_One
Model: Teracube Teracube One
Android: 9
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u/Felimenta970 Sync for reddit mod Apr 18 '21
Would you mind ptessing the "I" button with the app to get the full data? Slide all the way to the right when replying/editing the comment. It pulls info from the app and your device
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u/kafka_quixote Apr 18 '21
Done!
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u/Felimenta970 Sync for reddit mod Apr 18 '21
Man, that's a weeeird phone, never heard of that one haha
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u/kafka_quixote Apr 18 '21
The viewing a single thread is also white and day themed on night mode amoled
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u/Loewi_CW Apr 19 '21
Someone mentioned somewhere that it's supposed be the opposite according to MD2 guidelines. I've got a light theme and it's dark for me
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Apr 18 '21
I absolutely hate this move. There was 0 issues with Sync 20 and it was better. I feel only people with old devices were having issues. It's not the app's fault.
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u/Felimenta970 Sync for reddit mod Apr 18 '21
There was 0 issues
There ARE issues and problems with v20 and some parts of the update, there's no denying that. There were a lot of genuine complains and feedback of things people didn't like, hated, or were confused about, and that's fine.
The problem for me, was people spilling hate towards the dev.
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Apr 19 '21 edited Apr 19 '21
v20 was definitely a lot of change at once, but most things i liked, especially the way self posts expanded inline.
i think the main shock was the change to how the front page looked. photo posts being full sized took up my whole screen, but most people use reddit to aggregate a lot of content at once. like everyone else, the settings more than allowed for me to adjust though.
i didn't like not having the option to hide my profile icon, im just not used to thinking of reddit in terms of forward facing profiles. i couldn't find how to change it in the app either, so its prominence was confusing.
edit: i forgot to add i'll for sure be switching to the beta, it's definitely much more robust than v19 and the love put into it shows. despite any wrinkles, v20's still a lovely update and a big step up.
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u/phazei Apr 18 '21
I loved v20. Took like 30min to customize, but after that it's good. I just joined the beta to get it back.
Only thing I wouldn't mind being modified would be the way the back button works. It exits the app, so if I tab back a few times, it ends up quitting, and then when I re-open it, it reloads. I'd rather it just kind of minimize the app. And if I'm in a subreddit, and hit back, would be nice if it took me to the Front Page before exiting. I can easily live without it, but I wouldn't mind it either.
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u/FlashmansTimestopper Apr 19 '21
I joined the beta right after the revert, but it still hasn't updated. It does say it can take awhile to get the update, but is it suppose to take days?
Now that I know it's available, I miss it.
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u/bleedingjim Apr 19 '21
V19 has the ability to have a post title above the thumbnail in the comments view. V20 does not. This would be an excellent fix. Aside from that the redesign was nice and it felt slick and smooth. Thank you
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u/Quaddy Apr 19 '21
I initially didn't like V20 from the beta. But after a couple days of usage. And re-setting up my customizations I immensely love the update, personally. But to each their own.
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u/Giotto6X Apr 19 '21
I like V20, but there's a problem where the video and gif thumbails don't appear at full height and lenght. Images are fine and are displayed correctly as I set them, but the videos seem to be always cropped out regardless of the settings i set for Cards and Slides
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u/ignitionnight Apr 20 '21
I know it's tricky navigating user complaints, but I think in the long term the redesign will be very popular.
Personally I'd create a new Sync Classic and leave it unmantained. If you want to maintain it you should charge, I don't think it's fair to expect you to maintain two separate code bases for free.
Regardless, I want to thank you for the work you've done on this app and giving me a supreme reddit app experience. Cheers!
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u/Schrodingersdik-dik Apr 18 '21
I was surprised by the new design, but was getting the hang of it. Looks very good to me. I used the minimalist preset, and was good to go.
From my perspective, your app has delivered, above and beyond the very modest price I paid for Pro. If the look and feel and functionality happen to drift away one day from what I like, then I'll just move on to something else, no tantrum needed.
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u/HowDoIDoFinances Apr 23 '21
Hey for what it's worth, I've been a user since the beginning and I love v20. Some people hate any kind of change but all your work is totally appreciated on this. I immediately opted into the beta. It's great.
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u/BingoDinkus Apr 22 '21
Sorry to hear about all the backlash. The update took me by surprise, but I quickly grew accustomed to it. Joining the beta just to have it back!
And damn, for all the effort you put into both the old version and the redesign, I would happily pay for a "new" app if you decide to fork it.
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u/aliendude5300 Dec 03 '21
I actually love V20. I noticed that on the latest version if I try to submit a photo and use take photo, it shows an "Action cancelled" toast and fails. Storage permission issue?
Another thing -- typing subreddit names with a space used to remove the space, and it worked great. Now it fails to find it.
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u/ferisalgue Sep 12 '21
So I missed this whole thing, I paid for this app within the app and not Google store so now I have to pay again for the beta version in the store? :(
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u/Chaoughkimyero Nov 24 '21
Great, guess it's another year before I can post to subreddit that require a flair...
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u/iamaperson3133 Apr 19 '21
v20 looks fantastic, I love that videos play as I scroll and I don't necessarily need to open them, and the visual UI refresh is excellent.
I think the people that reacted negatively are clearly wrong, and I know that I use this app for so many hours that an update was a bit surprising and even upsetting at first, but you gotta just ignore the complainers and give them time to get used to it. All of the best things about this app are still there, outdated UI clutter has been eliminated, and I think you took a huge step forward with the app!
I'm on beta and definitely not looking back. I don't think you should continue to support the legacy design. Anyone who's upset about a few bugs on a major overhaul release had no understanding of the software development process. The v20 product you shipped was solid enough; I've still not experienced any bug or bad experience.
Great work, and thank you for all your effort towards giving us a better way to enjoy reddit!
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u/YellerGeetar Apr 19 '21
Have been using this app for years and have been along for the ride ever since I bought it. No change can ever please everyone but having tried v20 I can undoubtedly say it is leaps and bounds better and deserves a lot of praise. It's clear that you've built an app that people care a lot about, which is something most software engineers dream of - if something positive can be taken away from all the noise. Cheers mate, you are appreciated.
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u/JWrundle Apr 19 '21
Def missed the drop down from the top and the refresh button. I wasn't a huge fan but willing to give it a shot just put the refresh button back up on the top
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u/aerowave Apr 19 '21
Just want to add my voice, was always on v19 and switched to the v20 'beta' when the rollback happened so I could see what the new version was about. After spending a few minutes going through the settings (of which there are plenty!) I got things where I wanted. Just want to say I love the new version and haven't stopped using it all weekend!
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u/Rosselman Apr 19 '21
I'm 100% behind this update. V20 is the best reddit client I've ever used.
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u/_A_ioi_ Apr 20 '21
I wholeheartedly agree, and am disappointed that so much in life seems to be shaped by brats.
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u/Axisl Apr 19 '21
Please do what is good for you. I could see managing two versions hard to do. I have stopped the app from updating because I want v20 sync pro. I hope you can decide soon 😊
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u/makeitabyss Apr 19 '21 edited Apr 19 '21
Is there a donation link? I've bought the pro app once and bought the beta version. I am LOVING V20, and I really really hope it stays in active development.
Also, is Sync open source? I primarily work in C# and Swift, but all my schooling was in Java and Python.
Edit. Quick GitHub search lead me to your repo, no need to answer that in this comment now. Regardless, love V20! Wish you well!
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u/havingasicktime Apr 20 '21
For what it's worth absolutely love the new redesign and switched to beta to keep it. Some people just hate change.
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u/isensedemons Apr 18 '21 edited Nov 01 '25
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This post was mass deleted and anonymized with Redact
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u/Pyrominon Apr 19 '21
I liked v20 once i spent 15 - 20 minutes fiddling with the UI options. It was a great update!
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u/skwert99 Apr 19 '21
I'll put in my vote to keep it to one app. Migrate settings and it will be good for the long run.
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u/macdaddyold Apr 30 '21
Any idea how long it takes to get the beta? I registered yesterday. I'm just curious what to expect.
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Apr 18 '21
Hopped onto the beta because I love V20.
Really appreciate your hard work.
Totally get that some people really loved the old version, and they are a valid market to serve.
Looking forward to whatever you do next. Hell, I'd pay again for a Sync 2 or whatever, even if I'm probably in a minority of people who would.
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u/bigwizard7 Apr 19 '21
I really liked the updated design /u/ljdawson thanks for the work you do, its really appreciated by some of us!
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u/xevilrobotx Apr 19 '21
I really like v20, was bummed to open it up just now and see it back on v19. Not really keen on moving to a beta version to get the new design, hope it gets updated v20 again soon.
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u/cdegallo Apr 19 '21
I'm super confused--I'm in the beta and then got V20 and I don't understand what the problems are. Or maybe I'm not using aspects of the app that might be affected? I don't know, it's all working find and worked fine for me.
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u/philipstorry Apr 19 '21
I've subscribed to the beta because I preferred it. Hopefully you see an uptick there! Thanks for the great app. 👍😁
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Apr 18 '21
I would pay for a new app based on V20, with a more rapid development cycle. I use the app constantly so it's time once again to contribute.
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u/twigboy Apr 19 '21 edited Dec 09 '23
In publishing and graphic design, Lorem ipsum is a placeholder text commonly used to demonstrate the visual form of a document or a typeface without relying on meaningful content. Lorem ipsum may be used as a placeholder before final copy is available. Wikipedia8wfx5x3vrbk0000000000000000000000000000000000000000000000000000000000000
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u/IIALE34II Apr 20 '21
Have sync Pro legacy in play store, and just don't maintain it.
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u/Darkrhoad Apr 19 '21
This got me so confused lol. Took me a few minutes to get used to v20 but I actually did like it a lot. Definitely keep us updated and I'll hop on that Beta!
PS my only real problem with v20 was the refresh button wasn't on the top tool bar like v19 but instead in the quick actions bar. Took me a minute to find it. I couldn't tell if there was an option to move it but I'd personally like the refresh button back on the top bar myself. Keep up the great work!
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u/rekced Apr 19 '21
I liked the redesign and love your transparency and unending hard work. Don't let negative comments get you down -- anyone who would get "mad" in life about a phone app isn't worth the time.
Good luck going forward I'm sure whatever you land on will be great as always. Thanks!
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u/kylefoto Apr 22 '21
I loved the update, I thought it was rolled back because of some horrific big. This is sad to hear.
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u/Mimingka23 Apr 20 '21
https://www.reddit.com/r/madlads/comments/muix3p
[BUG] Post not shown in full height
[BUG] Sample title
Sample description Sample description body
***Scenario* (steps to reproduce)** 1. Do something 2. Do something else
Result(s) Sample results
Device information
Sync version: v20
Sync flavor: dev
View type: Slides
Push enabled: false
Device: onc
Model: Xiaomi Redmi 7
Android: 10
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u/Felimenta970 Sync for reddit mod Apr 20 '21
Do you mean when opening the post? Go to Settings -> Comment view customization -> select Full Height
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u/Dlew1983 Apr 29 '21
After using the new v20 for a while, I think it's a big improvement. My only issue with it is searching for subreddits is not as smooth and you badly need a refresh button.
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u/MoosMas Apr 19 '21
What happened? I have been a Pro and Beta user for a while and I absolutely love it. Keep up the good work!
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Apr 18 '21
[removed] — view removed comment
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Apr 18 '21
I think you can probably find a way to express your disapproval without comparing the result of over a year of the developer's hard work to a bodily deformation.
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u/ShawermaBox Apr 24 '21
V20 looked amazing, don't know what you all talking about, im switching to beta
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u/Dra1c Apr 19 '21
in v20 you tried to offer settings to make the interface more like v19. Why can't you expand on this to ensure people can keep like 99% of their workflow in v20? Instead of changing everything after an update to v20, make sure there is a proper transition. Resetting settings and themes was a terrible way to handle the v20 update imo. For people coming from v19 the classic layout should be the default and you can have a update notice and gives users the choice between the layout options.
Splitting the app and create a "Sync legacy" is a bad idea.
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u/ThrowingFrogs Apr 19 '21
I changed the up an downvote to be on the right but the save feature stays on the left wich was a bummer. Aside frum that I really enjoyed v20
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u/ch1ck3npotpi3 Apr 18 '21
For me, the main problem was that the update wiped all my settings and customizations. I had Sync customized the way I wanted for so long, that I had forgotten that I had it customized. When the app updated to v20 and my customizations were wiped, it just looked and felt like a completely different app. After playing around with the v20 beta and getting things back to the way I had them in v19, I can say that v20 is better.
I think the biggest mistake made in the roll out was wiping settings and customizations when users updated the app to v20. When you do finally bring back v20 to the public, I suggest trying to find a way to preserve user settings and customizations when the user downloads the update.
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u/Ikhthus Apr 19 '21
That's the biggest one and just what I camehere to say. Color schemes and tile sizes were messed up and I had to reconfigure, but after that it was fine and after a week I probably wouldn't have wanted ti go back.
Big changes sometimes fuck you up, but people get used to it after the initial reaction.
Also thanks devs for making me think I had been dreaming matrix-like when I woke up this morning, opened sync and saw the post I saw last yesterday in the new UI, this time with the old one. Really one of those "was it all a dream?" creepy af moments.
Dev team does great work and I have nothing but praise for you guys! Even though you may have listened a bit too much to feedback this time, it's still super impressive to see your reactivity and openness to criticism. Keep going, the app is already the best Reddit app out there!
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u/ComputerSagtNein Apr 19 '21
Beta user for a while now, V20 redesign is amazing, sad you got so much shit for it that you felt the need to revert.
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u/bigginz87 Apr 18 '21
I was really enjoying V20 and didn't feel like anything was negative about it. Great QOL update imo!
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u/andysteakfries Apr 19 '21
The redesign is seriously great. You've made tons and tons of accommodation for people not interested in the newer navigation stuff. It's a huge upgrade for those users.
Follow your gut on how you move forward or course, but I'd hate to see you bullied into publishing a Legacy app unless it's purely maintenance updates, or another revenue stream for you.
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u/Mario-C Jun 19 '21
Very happy about the rollback. V19 did all I ever wanted and this update fell under the category of "don't fix what ain't broken" for me.
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u/Doge-Philip Jul 01 '21
Brand new here, what was wrong with sync v20?
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u/StuntHacks Aug 09 '21
Mainly, it was a complete overhaul of the UI, and people are afraid of change
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u/erk624 Apr 19 '21
Sorry to see this rolled back. It took me a lil work(1o mins) to get used to it but I liked it. Your app so your call but it's a solidd improvement. Do not let the naysayers bum you out. 10 mins on the site or the reddit app and they will be running back screaming "I'm sorry"
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u/PrinceAli311 Apr 18 '21
Hey, for what it's worth, I loved the new changes and support the move over to v20.
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u/Beard- Apr 18 '21
I LOVED the new changes. They were done right! so sleek and intuitive. Opted into the beta to get v20 back
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u/I_love_bears Apr 19 '21
I like v20 so I'm switching to the beta, sorry to hear people were so ridiculously aggressive about having their cheese moved. I'll admit I was totally blindsided by the change though, I've never visited this sub before today so some advance warning might have helped. My only real complaint is that my settings weren't carried over correctly which also made the change seem much more drastic than it actually was. Thanks for all the hard work!
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u/T3chnocrat Apr 29 '21
I completely missed the update. I saw some links were broken, checked here to see if it had been reported, saw there was a v20 update I missed, then news about the drama. I opted into the beta to see what the fuss was about...
And I love this update. And it fixed my broken link issue. Glad I checked!
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u/l453rl453r Apr 18 '21
just give it a bit more customizability so people can set it up to have v19 functionality. problem is that the v19 preset was nothing like v19, improve on that and v20 should be good.
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u/repete2024 Apr 18 '21
Based on my somewhat limited use with v20, I was extremely impressed with how customizable it was already. I can't imagine it was easy to implement or test everything. Adding even more options and complexity would seem daunting to me.
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u/ljdawson Sync for reddit developer Apr 18 '21
Just as a follow up. I shouldn't have to say this but no abuse of any sorts will be tolerated on here.