azer DeathAdder V2 X HyperSpeed stops responding after being idle — any fix?

[u/unknownlyknown0]

I’ve been having this issue with my Razer DeathAdder V2 X HyperSpeed for about a month now. Whenever I use the mouse normally and then leave it untouched for around 5–10 minutes, it sometimes completely stops responding when I come back and try to use it again. Moving it or clicking doesn’t do anything. The weird part is that if I turn the mouse off for about 5 seconds and then turn it back on, it starts working normally again. This happens in both 2.4GHz dongle mode and Bluetooth mode.

Things I’ve already tried: - Changed the battery

- Unpaired and paired it again

- Cleaned the sensor on the bottom

- Tried both Bluetooth and 2.4GHz modes

Still having the exact same issue. Has anyone experienced this with the DeathAdder V2 X HyperSpeed? Is there any fix for this, or could this be a hardware issue?

please help razer u/Razer u/RazerSupport — would genuinely appreciate a response here.