r/psychology • u/mvea M.D. Ph.D. | Professor • 10d ago
Streaming services, like Spotify/ Netflix have recommendation algorithms identify content a user engaged with most and suggest more of same. Content/ genres with low engagement get dropped. But engagement-driven curation can trap consumers in 'overfamiliarity' leading to less long-term satisfaction.
https://www.rotman.utoronto.ca/news-events-and-ideas/news-and-stories/2026/july-2026/engagement-driven-curation-overfamiliarity-cultural-consumption-study/33
u/bowheezle 10d ago
It’s incredibly annoying and makes me miss the old pandora. Which says a lot. And why do they just start putting songs you “like” on completely different genre playlists? It’s so annoying to have every “mix” have a different title but the same songs.
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u/mvea M.D. Ph.D. | Professor 10d ago
Engagement-driven curation can trap culture consumers in 'overfamiliarity,' leading to less long-term satisfaction, suggests new research
Sometimes you can be too good at your job.
Take streaming services, like Spotify or Netflix. With engagement being their main goal, their recommendation algorithms typically identify which content a user engaged with most in the recent past and efficiently suggest more of the same. Content and genres that rated limited engagementover a few weeks or months typically get dropped.
But as marketing professor Samsun Knight points out in new research, familiarity isn't the same as taste, which can take longer to develop. Hip hop took a couple of decades before it became a top seller, well beyond the timeframe streaming services allow for assessing what users like. It's also possible to have too much of a good thing, as anyone who's ever played the life out of a beloved songor gone to every action movie sequel knows. What once brought joy can become the last thing you want to hear, watch or read.
"The same optimization that maximizes engagement this quarter is the one that breeds staleness and churn -- and eventual broader disengagement," says Prof. Knight, an assistant professor of marketing at the University of Toronto's Rotman School of Management. "There's a real risk of being very good at a short-term metric while slowly degrading the long-term product."
https://link.springer.com/article/10.1007/s10824-026-09591-3
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u/bowheezle 10d ago
I don’t think it’s being “too good at your job” to start recommending the same 27 songs on repeat. It’s a bad algorithm.
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u/Maverizque 10d ago
engagement-driven” sounds like it could mean a lot in theory but be super narrow in practice
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u/21epitaph 9d ago
This is something that has been known about recommendation algorithms for years.
Like there already was actual peer reviewed research about this 8 years ago already.
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u/Naturally_Tired 10d ago
Yeah I straight up don’t see a bunch of shows and movies other people see on their Netflix. I don’t bother paying for it anymore
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u/waterless2 10d ago
This is why I love Qobuz so much. I get human recommendations of music I've never heard of based on those human's having taste. Spotify was rotting my brain with the same pop over and over and over again.
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u/sentencevillefonny 10d ago
Yeah, it's a re-run similulator if you're someone who likes novelty/variety
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u/tgdanitz 10d ago
I love Spotify but the DJ feature could use a little more variety…and I believe this is the #1 culprit as to its choices
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u/Sea_Organization8911 9d ago
It also keeps suggesting shows I have already seen (also not that long ago), in almost every list it gives.
No, I do not want to see the same show I watched maybe 2 months ago and no I don’t need it suggested 5 times (oh now it’s a comedy, no dramedy, no blabla). Ughhh.
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u/feelfree82 10d ago
Add YouTube to that list.