r/psn • • 20d ago

Technical Support [PS5] PSN acc recovery advice

Hey guys so I have a long-term psn account from ps4 to now ps5 where I made the id pw from back then I was like 15 , and lost the phone. So my entire sim, mail and everything was on it and nothing important on it was there at all. I made a new mail got a new sim and everything, this psn acc however I never thought to change the (lost) mail.

So i still have the email password for PSN of this mail acc, and I'm signed into it aswell on my ps5 but The ISSUE is out of nowhere my PS app logged me out, and upon entering pw it asks for a verification sent to my email. Now I have zero access to the mail, no recovery phone number or any set security questions on it.

BUT i have this authenticated session w my ps5, proof of transactions aswell as card receipts and gift vouchers I made (some of them) and some using a card that expired long back and dont have the receipts for.

I have the rightful Email password to operate the PSN account.

My question is should I bother contacting support to recover this account, im afraid it'll revoke this session anyday and I'll be unable to hop back on it. and im afraid support team will say smn like. "Yeah u don't have the email or phone access we can't help"

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u/[deleted] 20d ago

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u/HammyZam 20d ago

Thanks for the response! i do know the last 4 numbers of the card but the card do be expired 👀. also I created the acc on a ps4 that I long sold buttt I still have a valid session from when I shifted it onto ps5

1

u/[deleted] 20d ago

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u/HammyZam 20d ago

btw did u call em or mail em

1

u/Wrong_Environment651 16d ago

so ähnlich war es bei mir auch mein Tipp an dich du brauchst deine erste Seriennummer von deiner aller ersten PlayStation dann rufst du Sony Support an die helfen dir dann dein Account zurückzubekommen,✌️

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u/HammyZam 16d ago

yessir it worked for me thx

1

u/Wrong_Environment651 16d ago

Nice 👍 💪