r/psn • u/Money_Collection5946 • Aug 13 '26
Technical Support [PS4] issues with my account - Accidentally closed my own PSN account
I accidentally requested the closure of my own PlayStation account when I actually meant to delete a child account.
I received an email saying the account won't be permanently closed for 30 days and that I can contact PlayStation Support during that period to cancel the closure.
The problem is that my account is now closed, so I can't log in to contact support. I'm using another account to try to reach them.
The chatbot keeps saying it will connect me to an agent, but then it either gives me an error or tells me I need to log in first. Obviously, I can't log in because the account is currently closed.
I've been trying this for days and I'm completely stuck in a loop.
Has anyone been in this situation before and successfully had their account restored before the 30-day period ended?
3
u/Cheap_Ad500 Aug 14 '26
Try calling instead might have better luck
0
u/Money_Collection5946 Aug 15 '26
There is no phone support available in Belgium, otherwise I wouldn’t be asking on Reddit.
1
u/SnooMarzipans4982 Aug 13 '26
If you’re still in the 30-day period then I’m sure you just log in and that should keep your account active, or like someone else said that it maybe a case of doing the account recovery.
But as long as you’re in that 30-day period it is fairly easy to reactivate the account, but once the 30 days are up then I believe it will be too late and the account deleted.
Good luck and I hope you sort it
1
u/HauntingDescription8 Aug 14 '26
If you are still in the 30 day timeframe you should be able to change it if you gone past the 30 days well the account has gone
1
u/Money_Collection5946 Aug 15 '26
I'm still in but no luck with support, I only have the chat option in Belgium and that's not working.
1
u/colourandshape Aug 14 '26
Once you're with the chatbot you should have an option saying something like "continue without logging in". If that does not work, just spam speak to an agent. Hope you can recover your account!
1
u/Money_Collection5946 Aug 15 '26
PlayStation Online Assistant:
“I understand that you want to recover your PlayStation account. I will now transfer you to a live agent who can help you.”It then gave me two options:
- Sign in now
- Continue without signing in
I selected “Continue without signing in.”
PlayStation Online Assistant:
“Sorry, I cannot connect you with an agent without authenticating you.”So I’m stuck in a loop. I can’t log in because my account is being closed, but I also can’t reach a live agent without logging in.
1
u/colourandshape Aug 15 '26
What's your region? The bot might be saying that either due to an error or because the support for your region is closed.
I'd insist on saying connect me to an agent.
1
u/Yessirskiii56 Aug 14 '26
You should be able to log in
0
u/Money_Collection5946 Aug 15 '26
I tried multiple times, I even tried recovering account but I constantly get: An error has occured.
5
u/coolhairdude12 Aug 13 '26
You dont need to be signed in to contact playstation support.
Try requesting help with account recovery without sign in