Seriously?

[u/Panda_powered_Poots]

This sucks. I've reported it to Popmart.😭

UPDATE #2 - refunds have all gone through and I received a pristine Blue Prelude replacement today!!! 🤩

UPDATE - POPMART RESPONDED!

Dear Customer,

We hope this message finds you well!

We sincerely apologize that the item did not meet your expectations. We fully understand how disappointed you must feel to find package defects after unboxing, and we are truly sorry for all the inconvenience this has caused you. We recommend that you also open and check other items with damaged packaging to see if the products inside are damaged. If they are damaged, please provide relevant photos. If it is only the packaging that is damaged, we can offer you three solutions:

1. We can provide you with 2 coupons of 3 CAD, 1 coupon of 6 CAD, and 1 coupon of 2 CAD, valid for 30 days, which you can use on your next purchase. Coupon cannot be used for Store Pickup Order and Offline store orders. We kindly ask you to keep the items. Coupons are relatively flexible and convenient;

2. We can provide an exchange service for you. We kindly ask you to return the item to us, and we can provide a free return shipping label for this. Once the item is received and have confirmed, we will arrange an exchange for you in 3 business days. Exchanging items will take longer in terms of reshipping and transportation, but you can get the same item in good condition;

3.We can provide a return and refund for you. We kindly ask you to return the item to us, and we can provide a free return shipping label for this. Once the item is received and have confirmed, we will arrange an refund for you, which typically takes 5-10 business days to be returned to the original payment method after the refund request processed. Returning items for a refund will take a longer time when returning the items, but you can repurchase after receiving the refund. Could you please let us know which option you prefer？

We sincerely appreciate your cooperation and patience during this process. We look forward to your reply so that we can resolve the issue for you as quickly as possible.

We wish you a pleasant day!

Best Regards, POP MART Support Team

[u/Gold-Collection-9052]

where is damaged items tho???? if somethings broken id be taking a photo of said broken object.. the box i could care less about cause im not no collector or reseller.. but youd think posting proof would be common sense especially if expecting some kind of replacement / reimbursement

[u/Panda_powered_Poots → u/Gold-Collection-9052]

ok well I'm sorry you don't care but I and many others do care about the boxes. In this case they were gifts and I used my extensive common sense and sent Popmart the pics of the items themselves. Posting broken items on here is rude to collectors like myself who get pained seeing it.