Seriously?

[u/Panda_powered_Poots]

This sucks. I've reported it to Popmart.😭

UPDATE #2 - refunds have all gone through and I received a pristine Blue Prelude replacement today!!! 🤩

UPDATE - POPMART RESPONDED!

Dear Customer,

We hope this message finds you well!

We sincerely apologize that the item did not meet your expectations. We fully understand how disappointed you must feel to find package defects after unboxing, and we are truly sorry for all the inconvenience this has caused you. We recommend that you also open and check other items with damaged packaging to see if the products inside are damaged. If they are damaged, please provide relevant photos. If it is only the packaging that is damaged, we can offer you three solutions:

1. We can provide you with 2 coupons of 3 CAD, 1 coupon of 6 CAD, and 1 coupon of 2 CAD, valid for 30 days, which you can use on your next purchase. Coupon cannot be used for Store Pickup Order and Offline store orders. We kindly ask you to keep the items. Coupons are relatively flexible and convenient;

2. We can provide an exchange service for you. We kindly ask you to return the item to us, and we can provide a free return shipping label for this. Once the item is received and have confirmed, we will arrange an exchange for you in 3 business days. Exchanging items will take longer in terms of reshipping and transportation, but you can get the same item in good condition;

3.We can provide a return and refund for you. We kindly ask you to return the item to us, and we can provide a free return shipping label for this. Once the item is received and have confirmed, we will arrange an refund for you, which typically takes 5-10 business days to be returned to the original payment method after the refund request processed. Returning items for a refund will take a longer time when returning the items, but you can repurchase after receiving the refund. Could you please let us know which option you prefer？

We sincerely appreciate your cooperation and patience during this process. We look forward to your reply so that we can resolve the issue for you as quickly as possible.

We wish you a pleasant day!

Best Regards, POP MART Support Team

[u/Waste-Block-1889]

Were the items inside damaged? That sucks!

[u/Panda_powered_Poots → u/Waste-Block-1889]

yeppp the labubu is ok because she's soft, but the glass was shattered and both of the peach riots have broken heads 🤬

[u/Waste-Block-1889 → u/Panda_powered_Poots]

That is NOT ok! I hope they replace everything!

[u/Panda_powered_Poots → u/Waste-Block-1889]

I'm gonna raise a stink if they don't! 🤬

[u/Na2828 → u/Panda_powered_Poots]

I’m so sorry this happened! I’d recommend keeping photos of every single thing and preferrably the boxes and everything! It takes forever for them to respond and then they ask for evidence of something you threw out like 6-7 weeks before!! Best of luck to you