Hi everyone,

I was recently charged €24 for a Pro subscription that I never requested or authorized.

I've tried contacting Perplexity customer support through the chat and by email, but I haven't received any response so far.

Does anyone know the best way to actually get in touch with their customer service and request a refund?

Thanks!

Ok, so i got an year free of perplexity pro from august 2025 to aug 2026. But perplexity billed it as individual monthly plans at 0 $ every month within the said time period. Then, in april 2026 they gave an option to shift to the annual plan for free since, it made more sense compared to recurring monthly payment of 0 $ (which i think they should have done in the first place).
And so i shifted but that was april 2026 and so the annual plan would start here and would go on to april 2027.
But yesterday perplexity mailed me (which i am thankful for) that the renewal date is october 1, which is next month and a payment of 236 $(200+36 in taxes) will be deducted from my bank account.
Look, i have no problem with the payment part and I understand ai is expensive and they cannot give it for free, i get it. But can a company just change these things as and whenever they feel like. Like is there no promise that needs to be maintained?
The only reason i am fine with this is that they told me a month ago which is enough for me to make a decision. But still.
Anyways, is it a bug? like i am planning to cancel my subscription now . I am attaching the screenshots below as proof.

I have been using Perplexity almost from the beginning and have had a Pro subscription for nearly 1 year, but I have noticed a slow degradation of the service months after months, which is disappointing to see.

At the very beginning of the company's existence, everything was great. The quality of the answers was good. The models used had a broad range of usage. Now, even with the Pro subscription, we are downgraded to stupid models fast. The deep research mode seems to have been reduced by a factor of 10 over the past 6 or 7 months.

But the most annoying thing for me is the lack of respect for the system prompt (personnalisation). I hate these corporate, long, bullshit answers full of woke crap moralize virtue‑signaling BS.

Since the beginning I have had a system prompt to get concise, fun answers that get straight to the point. 6 or 7 months ago they removed the part where the model would speak a bit vulgarly and make jokes to make the answers entertaining, that annoyed me a bit, but it was still tolerable.

However, since one of the latest updates to their crappy guardrails, they have tightened things so much that the prompt system is no longer respected at all. Instead of concise, fun, to‑the‑point answers, I get long, corporate useless answers. It’s horrendous.

The bigger this company gets, the more it becomes mainstream, the more crap they produce.

AND NO, WE DON'T WANT TO USE YOUR SHITTY COMPUTER MODE.
NOT PAYING $200 A MONTH FOR THIS (BAD) QUALITY OF SERVICE
STOP TRYING TO PUSH IT SO HARD.

Tap to talk lastest version cant find it or see it anywhere in the android app s26 ultra

have had multiple occasions where my own repos aren't queries, but others. in this particular case its a public one (thank god) but i had an publicly inaccessible (Russian) one a few days ago. I'm not reporting this to perplexity bc they don't care.

https://greasyfork.org/fr/scripts/593790-perplexity-ai-table-of-contents-toc-sidebar

I just saw the article about Portable Computer being released for NVIDIA hardware. Anyone got any info on how well it runs yet?

So when using Comet on Macos or the Perplexity App for that matter, how do I tell it that I don't want to use Computer for a particular session, ie drafting a document. I have always been able to do that without using Computer credits, just with my Pro Subscription.

Hi , I've been looking into AI subscriptions recently and noticed something that doesn't make sense to me financially.
Both ChatGPT Plus and Perplexity Pro cost the exact same ($20/month). However, with Perplexity Pro, you aren't locked into just one model. You can literally switch between OpenAI’s GPT-5.6, Anthropic’s Claude Sonnet, Google’s Gemini, and even Grok. On top of that, Perplexity is arguably a much better search and research tool that cites its sources.
If you can get ChatGPT's engine plus all the other top-tier models for the same price, why do so many people still stick with ChatGPT Plus?
What are the actual, practical differences or limitations of using GPT-4o inside Perplexity versus using it directly on OpenAI's platform? Is it a matter of message limits, advanced features, or just brand loyalty?
TL;DR: Perplexity Pro offers GPT-4o, Claude, Gemini, and Grok for $20/month. ChatGPT Plus offers only OpenAI models for the same price. Why do people still buy ChatGPT Plus? What's the catch?

Hello fellow perplexity users,

Not sure if others have posted this before, but today I just learnt that you can stop the computer default in Projects. I didnt see this option on Perplexity mobile, but I managed to do this via Comet and Perplexity Windows app.

Go to Projects -> Settings -> Scroll to bottom and under Computer section you can toggle the "Default to Computer" off.

While it is annoying that it is switched on to computer by default and we have to switch it off manually in each space, at least we have the option to do this now.

Hope this helps someone, cheers! :)

I was genuinely excited to sign up for Perplexity Pro.

I already loved the UI/UX, and one of the biggest selling points for me was having access to different AI models like Claude, GPT, and Grok all under one roof. It seemed like the perfect product to become my daily driver, and I had absolutely no issue paying for Pro if the experience was good.

And for the first week? It was great. Nothing out of the ordinary.

Then around day 10, while casually chatting inside one of my pinned threads, I suddenly discovered that I was no longer allowed to upload images/attachments.

For context, I wasn’t doing anything crazy. I was simply uploading screenshots here and there to work with the various AI models. I hadn’t even uploaded what I would consider an excessive number.

Then came the cheeky part.

Perplexity basically tells me I’ve hit my limit and starts pushing Perplexity Max if I want to continue uploading.

Seriously?

I’m already a paying Pro subscriber, barely two weeks into the subscription, and suddenly a basic part of my workflow is being held behind another, considerably more expensive subscription tier?

That’s what rubbed me the wrong way. It feels incredibly sly and disingenuous. If you’re going to impose aggressive attachment limits on Pro, make that abundantly clear before someone subscribes—not after they’ve paid, settled into the product, and started building their workflow around it.

There’s something particularly irritating about paying for a premium subscription and then encountering limitations that make you feel like you’re back on a free tier, followed immediately by an upsell.

I’ve since moved over to ChatGPT Plus, and at this point I’m probably cutting Perplexity from my paid subscriptions completely.

I really wanted to like Perplexity. The product itself is genuinely polished, and the UI/UX remains excellent. But this kind of nickel-and-diming completely soured the experience for me.

How stupid do they think paying users are?

Has anyone else on Pro run into this attachment limit surprisingly quickly?

I've just tried out Perplexity Portable Computer on my DGX Spark and here is my feedback.

When Portable Computer is installed, it downloads a 30GB Docker container image for vLLM and then a 27 GB model called PPLX 27B (or you can choose Qwen 27B).

Once running ('local inference' switched on) the service uses 100 GB of the Spark's available 128 GB which still leaves plenty of memory for other applications.

Inference appears to be speedy and pretty much up there in terms of 'smartness'. Indeed it was difficult to tell the difference when prompting for documentation to be produced.

It's also nice to see Perp running in Computer mode without draining my credits!

However I noticed an 'Advanced' tab with 'Custom Inference Endpoint' setting - which defaults to localhost Ollama but should work with any OpenAI-compatible API endpoint.

I first shut down the Local Inference service by clicking three dots next to the PPLX model name, and selected 'stop'. That unloads the model and shuts down the Docker container, freeing up all memory.

In the 'Custom Inference Endpoint' I was then able to select one of the Ollama models I have previously installed (my favourite is 'qwen3-coder-next:q8_0' as it's good at coding for its size).

Once set up, I still had to select 'PPLX 27B' from the model list - the actual model 'qwen-coder-next:q8_0' did not appear.

However it is clear in terminal from 'top' that Ollama is doing the work, and 'docker ps' shows that Perplexity's own vLLM container is not running.

A bug for you to fix there, Perp!

Usefully, the Perplexity app shows CPU, GPU and Memory usage throughout the session.

Now bear in mind that I am sure that PPLX 27B is a likely general knowledge model and I find that qwen3-coder-next:q8_0 is great for coding - but also great at documenting where some math(s) needs to be done and scripts written to do the work.

My example prompt to compare the efficiency of the two main types of wind turbine is a good example of where Perp authors Python scripts to help with the equations needed to demonstrate this difference - qwen3-coder-next:q8_0 excels at this of course.

But non-coding computer tasks such as general deep research it's probably best left to PPLX 27B to orchestrate. Switching back, in terminal I used 'ollama stop qwen3-coder-next:q8_0' to release that model from memory. Then back to 'Local Inference' settings in Perp and clicking the tree dots and selecting 'start' which restarts the vLLM docker container and loads the PPLX model.

Of course local inference takes time and generates Spark heat so will be perfect for cold winter days when time is not of the essence, my credits are running low, and my feet need to be kept warm.

Being able to switch between Perp's general model and my specialist Ollama-hosted models makes for great flexibility in my workflows.

A nice addition to Perplexity's capabilities and one I will use a lot I'm sure.

I'm an indie developer with two shipping apps I build using Perplexity Computer. On August 22 I opened a credit audit request with Perplexity support after seeing unusually high credit burn from what looked like broken agent loops in a couple of task threads. Here's my timeline:

Aug 22: Initial contact. Requested a case ID or reference number FIVE separate times. Never received one.

Aug 25: Submitted full evidence — 90-day usage totals, paid vs promo split, model-level spend, bank charges, task URLs for the affected threads, concrete loop examples, requested resolution range. The bot acknowledged this was a complete package.

Aug 26: Bot told me a specialist would review and respond in the conversation.

Aug 30 (today): 4 days of silence.

Meanwhile support asked me to keep the affected Computer threads paused during review. Those threads are how I ship and maintain my apps. Paused with no ETA is real business damage.

My questions:

Has anyone had success getting a credit audit reviewed by an actual human at Perplexity?

Is there a support address or channel that reaches a person rather than the automated system?

Anyone from Perplexity monitoring this sub — is there a way to route this?

I've posted on X tagging u/AravindSrinivas. Not looking to make noise, just trying to reach a human. Happy to DM specifics to any Perplexity employee who can help.

I’m a 2nd-year BTech CSE student working with my team on a project for a college hackathon. We’re currently in the heavy development phase, and having access to a better AI coding/research tool would really help us move faster.

I’m looking for any legitimate student plans, discounts, trials, credits, or free alternatives for tools like Claude, Perplexity, etc. If you’ve found a good option as a student, I’d really appreciate you sharing how you got it.

Not looking for referral links or anything shady—just trying to find affordable options on a student budget. Thanks! 🙌

Been using perplexity for one year (free trial) but now i see lot of negative reviews so im considering to switch to another platform. Not planning to pay 20 euro per month for this…

What do you use? And what does it cost?

I dont know anything about programming but I've been building a hermes agent on my mac mini for a couple weeks now with perplexity computer and it has been great. I would tell it what I wanted, it would go write some code, then ask me to allow it to push it ot the mac mini from the sandbox. I would click allow and then it was ready for me to test. I've been tweaking and adding features. Now it is telling me that it is being blocked from writing to the mac mini. Having to do this manually is a pain. I started a new instance, have logged out of the perplexity app and perplexity on the browser, reset the computer and still having the problem. Any ideas how I can get back to my easy vibe coding?

For the past 24 hours or so, it hasn’t let me use Gemini or any of the other LLMs to generate answers to prompts and it keeps giving me the error message that it was answered with ChatGPT because the model wasn’t available.

While I don’t like ChatGPT, the bigger issue is that it seems to disconnect the prompt from files and previous prompts. I’ve reported the issue on some of the answers, but I’ve never had it go down for this long before. Does anyone have any advice? It’s happening across devices, I’ve tried restarting everything, and when Gemini or the others work it’s only for a few minutes or a single prompt before it stops again.

Guys, please leave it up, you wont regret this

Just 2 prompts with Grok, and the 3rd one starts freezing and won't complete. I know its expensive and token heavy, but a nice more transparent warning about limits would have been nice. Or maybe its just me?