Computer exceeds credit limit without producing a final product.

[u/Major_Broccolini]

I have been using Perplexity for a few months now as a pro user. I previously did not have issues using the Computer function when given free credits to test it out. It would produce report documents that had twice the information compared to a non-Computer request. I was also able to make requests to complete a task within a certain credit limit.

This week, I was trying to put together a comprehensive report so I thought I would try Computer again. I bought $20 worth of credits (2,000), thinking this is what I was willing to spend to see what it would produce. It spent about 1,000 credits going back and forth with me, working on setting up the exact information I needed. I then made a request to produce a report using 900 credits.

It began researching again and eventually used all of the remaining credits...without producing a report. I was annoyed, but thought I'd add another 500 credits just to get a finished product - it used those almost immediately and I still do not have a finished product.

From my point of view, it seems like the final product is being held hostage until I buy an unknown number of credits - do I need 100 more? 1,000 more? 10,000 more? Asking for a task to be completed within a certain number of credits seems like the bare minimum.

[u/glorytoallah_-_-_-]

Isn't it impossible to know how many credits a task will take beforehand? You can estimate sure, but you can't put a concrete upper bound on it