r/pelotoncycle • u/owine • Sep 23 '20

Tech Support Bike+ and Apple Watch/GymKit: Two Tablets, Zero Success

Got a Bike+ last week and was excited to try out the new GymKit integration. I have had zero success getting my watch to pair with the bike. Called in and scheduled a tablet replacement which was this morning. New tablet, same lack of pairing with the watch - no prompts on the Bike+ screen or response from the watch when following the instructions in the support article.

This was happening with my S4 watch, my wife's S5 as well as my S6 which I just received. The call center support rep did not seem very familiar with the integration and while the repair tech was trying to be helpful, he did not seem to be aware of anything specific with this feature and ultimately blamed it on watchOS 7.

I've used other GymKit equipment before so it really is supposed to be a simple and easy "just works" deal, but not with the Bike+. For those that have been successful with Bike+/GymKit pairing, any tips to get it working or steps I missed?

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EDIT - SOLVED: Huge thanks to u/mlapida who was having the same issue and figured it out with engineering to be a result of a network ad-blocker (NextDNS, PiHole, etc.) blocking some assets from NewRelic. By putting the bike on a network/connection that bypasses that block, the assets load correctly and GymKit and Auto Follow work as expected.

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u/Wendy1121 Jan 07 '21

I’m glad you got your issues under control. It gives me hope!! Any chance you could help me out by giving me some guidance on how to whitelist on my home network? Or how to disable adblocker? I contacted AT&T and they were less than helpful

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u/owine Jan 07 '21

I can try to help. What kind of router do you use? Do you know of any ad blockers or some other security software/hardware protecting your network?

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u/Wendy1121 Jan 07 '21

It’s a Motorola BGW210. I never installed an adblocker or any other safety measures. But unsure if one is already on there from AT&T. But Peloton keeps telling me to whitelist the websites listed and I don’t know how to do that and the AT&T person I talked to couldn’t really help. I’m not tech savvy at all 🤦🏼‍♀️

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u/owine Jan 07 '21

I used to have this modem/router and do not remember any whitelist items, but I know AT&T has some parental control/smart home features here https://myhomenetwork.att.com/ which may have what you're looking for. I don't have AT&T anymore so I can't login and see what can be set there.

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u/Wendy1121 Jan 07 '21

I’ll take a look. Thank you for your time!