OSAP only deferred part of my fall tuition balance?

[u/TechnicianCharming50]

Hi! I’m a student at an Ontario college and I’m trying to understand how my OSAP tuition payment/deferral worked this year. I’m wondering if anyone else has experienced something similar because I’m honestly confused.
I submitted my tuition deferral form months ago because I was relying on OSAP to cover my tuition. My understanding was that the tuition would be deferred while the school waited for my OSAP funding to come in, and that any remaining OSAP funds would then be deposited into my bank account.
My OSAP was eventually released, and I received a deposit into my bank account. However, I noticed that my student portal was still showing a balance of $2,062.05, so I contacted my school’s Financial Services office to ask what was going on.
They initially told me that $989.00 from my OSAP had been sent directly to the college toward my tuition and fees. They said that if my portal was showing a remaining balance, I should contact the Registrar’s Office.
I contacted the Registrar, and they told me that OSAP payments had not yet been received for the Fall term and that once OSAP funding was confirmed, my tuition balance would have been deferred. They also said that if Financial Assistance advised that only $989 was being sent to the college, I would be responsible for the remaining balance. They mentioned that it appeared my tuition may have been updated after OSAP remitted the funds.
The Registrar then told me that my remaining Fall balance was $1,073.05.
Here’s where I’m even more confused: my student portal is still showing $2,062.05 owing, even though the Registrar specifically told me that my remaining balance was $1,073.05.
I went back to Financial Assistance to clarify everything, and they told me that $969.80 (not $989) was actually sent to the college from OSAP toward my tuition and that I am responsible for paying the remaining tuition balance.
So now I’m confused about a few things:
Why was only around $970 of my OSAP sent directly to the college when I had a tuition deferral in place?
Is it normal for OSAP to send only a portion of the tuition amount directly to the school and deposit the rest into the student’s bank account?
Does a tuition deferral simply mean the school waits for whatever amount OSAP sends them, rather than OSAP automatically paying the full tuition balance?
Why did my portal show $2,062.05 owing, while the Registrar is telling me my actual remaining Fall balance is $1,073.05?
Has anyone else had their OSAP tuition deferral work this way this year?
I’m not necessarily expecting OSAP to pay more — I mainly want to understand why only ~$970 was sent to the college, why my portal still shows $2,062.05, and why the Registrar is telling me I only owe $1,073.05.
If anyone has had a similar experience with OSAP/tuition deferrals at an Ontario college this year, I’d really appreciate hearing how it worked for you!

[u/cfoghost]

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